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"Same problem import duty levied on my watch of extra £40.00 NOT GOOD! At this stage of the process it’s to late to do anything about it. I think you need to be clearer in explaining how extra costs could be incurred it’s not enough to say we can’t do anything about it you need to point customers to Royal Mail if their import duties are less than dhl At the end of the day you are up against amazon on price and service this lack of clarity spoils the whole experience."
Posted 5 months ago
Dear Chris,

Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website.

If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon.

If you have any query please contact to us on

Best Regards,
Posted 5 months ago is rated 4.37 based on 693 reviews

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Alice, Customer Support