Creation Watches - Please take note of this, on reading past complaints about import tax/duty, it would be advisable to CLEARLY show that this may be payable BEFORE customers checkout their item/s. Your website does not alert customers to Import Duties or Taxes other than in small print tucked away on the site. In a modern way of shopping, this is not a very good practice for a retailer to serve its customers and based on the reviews, clearly one that you dont want to improve either (reading your responses). I have now noted that other leading major online retailers clearly show if duties are required by the customer at checkout and if the item is being purchased from outside the UK. This is easy to see and understand So, I bought a watch from you at £64 pounds (no delivery charges - great, but didn't know it was coming from Singapore!) however there was a fat duty of £23 to be paid on top!!! The same watch is only £74 on AMAZON with no duty and sourced from within the UK... Learnt my lesson i guess. Wont buy from you again unless you re-design the checkout and ensure customer awareness is applied IN BIG FAT TYPE WHEN CHECKING OUT. Thanks for the experience!!!