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"I'm very disgusted with the purchase. I will never buy anything from you again and I'll see to it that my problem is known so that no buyer can fall into the network of scammers you consent to. And I mean DHL. After numerous calls to all the customer service and Customs departments requesting clarification, no one has responded. I have always wondered why that amount of processing services was so exaggerated and I had no answer. And in the meantime you escribiéndome emails saying that DHL was trying to contact me. That's a lie. I have been forced to collect the package under threats of destruction of the merchandise, sanctions for me of the Spanish hacienda and consequently lost all my money. I've been robbed of the illusion of the gift. Before the package came out of the country of Origin I warned them that DHL wanted to swindle me with an amount for their services exaggerated and you did nothing. I agree with the taxes I have to pay, but not with the amount of DHL processing services. They are 23% taxes and 30% DHL services. It's a robbery and I feel ripped off in part by you too. For doing nothing to avoid it and to pamper it. And you consent to it. Estoy muy disgustado con la compra. Jamás volveré a comprarles nada a ustedes y me encargaré de que se conozca mi problema para que ningún comprador caiga en la red de estafadores que ustedes consienten. Y me refiero a DHL. Tras numerosas llamadas a todos los departamentos de atención al cliente y de aduanas solicitando aclaraciones nadie me ha respondido. Siempre he preguntado por qué ese importe de servicios de tramitación eran tan exagerados y no he tenido respuesta. Y mientras tanto ustedes escribiéndome emails diciendo que DHL estaba intentando contactar conmigo. Eso es mentira. Me he visto forzado a recoger el paquete bajo amenazas de destrucción de la mercancía, sanciones para mi de la hacienda española y por consiguiente perdida de todo mi dinero. Me han robado la ilusión del regalo. Antes de que saliera el paquete del país de origen les advertí que me DHL me quería estafar cobrandome un importe por sus servicios exagerado y ustedes no hicieron nada. Estoy de acuerdo con los impuestos que tengo que pagar, pero no con el importe de los servicios de tramitación de DHL. Son un 23% los impuestos y un 30% los servicios de DHL. Es un robo y me siento estafado en parte por ustedes también. Por no hacer nada para evitarlo y por consentirlo. Y ustedes lo consienten."
2 Helpful Report
Posted 10 months ago
Dear Paco,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Correos' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 10 months ago
CreationWatches.com is rated 4.31 based on 1,015 reviews

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