ERIC
Beware, do not buy from this site. To my big disappointment, I bought a Seiko watch in December 2018. I had to pay more than 40 euro in tax and duties to DHL! Creation watch knew about this issue with DHL France and they could have sent the watch via another freight provider which would have been able to avoid tax and duties and other costs. Beware on top of 40 euro half of that is VAT on duties and the other half are costs incurred by DHL!!! (the watch was 149 euro). The truth of the matter is, had I bought the watch via Amazon.fr, I would have paid the same price. To add fuel to the fire, the watch is no longer working! And the problem starts. Seiko watch makers where I live refuse to repair the watch which is still under warranty. They don’t want to send the watch to Seiko France because it was purchased online. I called Seiko France yesterday and they will not accept the watch unless it is sent by one of their watch maker. In other words, I don’t know if this is Seiko taking its revenge on consumers who buy online but I’m left with a watch that does not work. Creation Watch suggest I return the item at my cost – 25 euro to pay yet again! In spite of the many emails exchanged with Creation Watch they act as if they don’t understand and just write back saying the watch is guaranteed for 1 year by the manufacturer. But Seiko France and their watch makers will NOT take custody of the watch. Beware, don’t buy this type of watch online except via amazon.fr as the latter guarantees a refund if a customer is not satisfied with his/her purchase. Amazon.fr will also send free returns. Needless to say, I’m a very disappointed customer.
4 years ago
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