Read all CreationWatches.com reviews.
William Edward Towers
Verified Reviewer
"Hello I bought a watch internet said Free shipping but when D H L came to deliver it they asked £40 delivery so I cancelled the order now have been waiting for my money to be returned but still waiting W E Towers"
Posted 1 month ago
Dear William,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
CreationWatches.com is rated 4.17 based on 864 reviews

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