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"Absolutely awful customer service. I bought my Seiko automatic watch from Creation about month ago. At start the watch the was perfect, however after 3 days of wear I noticed the watch was not holding time correctly and when held at certain angles would stop ticking. I immediately messaged someone about the fault, but after almost a week of to and from emails the best they could offer was $10 for the inconvenience. They refused to exchange/refund the watch even if I payed for shipping back to Singapore as the watch was in a "used" condition. Apparently because I adjusted the strap and took the protective stickers off they refused to look at watch, even though it was faulty. I can't get it seen by Seiko in the UK as Creation is not an authorised seller. I was livid with there customer service and would advise UK buyers to be weary as if you get a faulty product you are stuck with it."
1 Helpful Report
Posted 5 months ago
Dear Customer,

We regret for the inconvenience caused.

We always try to give best service to our customers.

But we cannot breach our policy as your watch has been used, we cannot accept it for return/exchange.

You can send watch back to us for repair as watch comes with 1 year warranty.

If you have any query please contact us on

Best Regards,
Posted 5 months ago is rated 4.31 based on 1,021 reviews

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