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"Hi, The watch looked good and it looked like I expected but I was very disappointed when I received an invoice for VAT and customs from DHL which did not appear in the total amount on your website... Johan"
Helpful Report
Posted 4 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
CreationWatches.com is rated 4.31 based on 1,021 reviews

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