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"Avoid at all costs. When your item goes out for delivery you will then discover you have to pay an import duty (£23 in my case). This is not made clear on the website at all. Creation will claim it's the customer responsibility to be aware of the over-charge but in my opinion it's up to Creation to be fully transparent with their process. DO NOT BUY FROM THIS WEBSITE."
Posted 3 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on

Best Regards,
Posted 3 months ago is rated 4.32 based on 972 reviews

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