Website suggests watch will be dispatched within 24 hours. After waiting four days with no update I emailed the company. I was told it had shipped and was given a tracking number. For the next four days the tracking number did not register. I contacted customer services multiple times asking where my watch was, having paid for delivery within 5 days. Received generic "sorry for the inconvenience, your watch will be with you shortly". Specific questions were ignored. When the watch arrived it was not with the original boxes which the website said would be supplied, just a flattened unbranded box. The only saving grace was the watch itself was fine. So overall took far longer to arrive than suggested, appalling communications and customer service and a worthless box, however I can't fault the watch itself - Seiko skx009j.