Website suggests watch will be dispatched within 24 hours. After waiting four days with no update I emailed the company. I was told it had shipped and was given a tracking number. For the next four days the tracking number did not register. I contacted customer services multiple times asking where my watch was, having paid for delivery within 5 days. Received generic "sorry for the inconvenience, your watch will be with you shortly". Specific questions were ignored. When the watch arrived it was not with the original boxes which the website said would be supplied, just a flattened unbranded box. The only saving grace was the watch itself was fine. So overall took far longer to arrive than suggested, appalling communications and customer service and a worthless box, however I can't fault the watch itself - Seiko skx009j.
1 Helpful Report
Posted 7 months ago
Dear Tim,

Your watch has been sent by Royal Mail. For this kind of shipping direct tracking is not available sometimes. Royal Mail usually take around 5 to 7 days to deliver the watch to your address. The Original boxes are heavy and our courier service do not allow to send watches with the heavy boxes.
Since package gets heavy because of which there is a possibility of that package getting stolen. Sorry for the inconvenience caused.

We will keep in touch with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Posted 7 months ago
CreationWatches.com is rated 4.26 based on 1,201 reviews

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