BEWARE HIDDEN COSTS! I ordered for the first time from Creation Watches as they had by far the best prices online. The Seiko 5 I purchased was advertised at £64 (down from £134). Even though I could have got this watch from Amazon for £91. It was still a £30 saving none the less. Anyway, I actually changed my mind on the watch not long after I ordered it so tried their live chat feature in order to cancel. No answer, all day I tried, but nothing. After the first try on that morning I did send an email. 24 hours had passed and no reply. But I got an email saying the watch had been shipped, which was frustrating. Then came the additional charge. An email, and numerous phone calls from DHL stating they are holding my package until the import taxes were paid on the package. The charge was £31.50. So 49.2% of what I had paid, meaning in total the watch cost me £95.50. Another 12 hours had passed and I finally got a reply, which wasn't any help. I have the watch now, and although I am in two minds about it. It doesn't make sense to send it back as I won't get the £31.50 import tax back, and I am responsible for the cost of return shipping. So let this be a warning to anyone tempted by their misleading e-commerce. Personally, I would as most sites in this day and age, display these charges upfront on the product pages for each country and not hide it in a small sentence at the bottom of your shipping page (which doesn't even give an indication of what you might pay). All in all, a bad purchasing and customer experience.