Recently I have purchased two Citizen Satellite Wave watches. The first was not new, although it claimed to be. The band had been altered to fit a smaller wrist than mine. This would not have been a problem if Creation Watches had been able to provide the missing links. They could not, and, as an extra expense I had to source and buy them locally. My experience with their customer support team was frustrating and pathetic! My second Satellite Wave which arrived today was brand new, was as expected and simply required the removal of one link to fit my wrist. I am very happy with the watch and with the delivery time.