My experience of returning a watch and waiting for refund seems to be very similar to others who are fighting for refund. I’m emailing back and forth with a person from customer service called Sally. Two weeks, over twenty emails sent and still no refund. Advice for others: avoid this unreliable company! Creation Watches kept the watch back as well as my money! Its a scam. I will keep posting reviews updating you all on my experience dealing with them. Hopefully it can warn other people from being scammed.