Let me start by saying I have worked for over 12 years as a maintenance planner for a GE Renewable Energy manufacturing plant and have to deal with hundreds of suppliers and their customer service departments from all over the world and I would rate RTIC as the worst!!! I have never had to deal with such incompetence in all my years! RITC people can only do one thing and can't do that right!! I had trouble with LSO (Lone Star Overnight) not delivering my 52 quart cooler and basket I order, RITC send it twice using LSO on the third time it was sent FedEx and delivered two days later (a month after my order was placed so much for fast shipping). The 2 two other LSO deliveries are still at the final destination (little Rock AR) awaiting to be delivered according to LSO tracking. Then I find out that the divider and on basket no longer come with the cooler so I order a basket online from their website that evening. The next morning (Friday) I get on chat to make sure it is not shipped LSO and an told it is shipping LSO so they cancel the order and tell me to call and place a new order!! Why can't chat do it? Oh yea they can only do one thing. I call explain everything and they send me a new order only instead of divider and basket they send 2 baskets. I call again and explain what is going on I need a divider and basket not two baskets and I explain about LSO and I need it sent FedEx they say sure. So they send me a return label and I check the order online Saturday and it is going to ship LSO. So I call again and they cancel the order and put in a new one and request it be shipped FedEx. Monday morning a guy in a FedEx uniform shows up with a package and the label is a LSO shipping label inside is the divider and basket from the first order that was cancelled This arrived 5 days after FedEx delivered the two basket. So I had to call RiTC again and make arrangements to ship both baskets back!! What a waste of my time and money, I will never buy anything from RTIC nor do I recommend them!!