RTIC Outdoors Reviews

Name: RTIC Outdoors
Rating: 1.28

1.3 Rating 105 Reviews

5 %

of reviewers recommend RTIC Outdoors

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1.3

Based on 105 reviews

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RTIC Outdoors 1 star review on 16th August 2025

D Wood

RTIC Outdoors 1 star review on 9th December 2024

Adam

RTIC Outdoors 1 star review on 23rd November 2024

Katie Bailey

Anonymous

Anonymous // 01/01/2019

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“This company WILL NOT stand behind their products. After one year of use the zipper broke on a soft cooker. Called RTIC and was immediately denied any repair or replacement. I wouldn't spend one dollar on ANY RTIC products for the rest of my life. You shouldn't either unless you want to get screwed.”

Helpful Report

Posted 28 minutes ago

“I received a quote from RTIC for customized coolers for an association (10 coolers). The quote included shipping and taxes ($0 for both). I accepted the quote and worked on the logo. Once I accepted the proof, I paid. After clicking Pay, RTIC added $426 of shipping charges, hence not honoring the quote. It is bad business, potentially illegal, but they did not want to honor the quote. I had to cancel the order as $426 of shipping was not in the budget.”

Helpful Report

Posted 16 hours ago

“Zipper broke on their 15 can cooler after 20 months of light use. RTIC would not repair or replace under any kind of coverage or decent customer service. Said they only have a 90 day warranty. Offered 20% off another one. This isn’t a disposable cooler. It should last more than 90 days or 20 months. We had been loyal customers, purchasing mugs, cups, and thermoses over the years. Had problems with some of them but they had covered it usually. Cooler is now unusable. No respect for our long term loyal service. We are now done with RTIC and will not make any further purchases there. They were perfectly fine to lose us over one defective bag and poor customer service.”

Helpful Report

Posted 2 weeks ago

“I paid about $35 for a can cooler that worked once or twice. The lid does not lock onto the cooler making it completely worthless. The fix is easy and cheap. Send me a replacement plastic ring that fits inside the top of the cooler. The response I got from RTIC. Sorry. Your warranty is up. Hope this isn’t an inconvenience. LOL It’s way more than an inconvenience. It’s a ripoff.”

Helpful Report

Posted 3 weeks ago

“When they changed the design of the tumblers, they failed at nearly every turn. The cap is bulkier and has a cheap looking colored flip top on it that makes the entire cup look cheap. The new ceramic interior tumblers don’t fit the existing handles, so now all of our handles we already set have are useless (a slight change that clearly was meant to force customers to buy more of them. Decent cooling - my ice stays somewhat solid for about 5 hours but definitely not as long as they used to.”

Helpful Report

Posted 1 month ago

“Paint peeling off travel mud they say to bad out side of warranty if they had any kind of quality control a stainless steel mug would have a longer warranty then 90 days would not recommend buying it”

RTIC Outdoors 1 star review on 9th February 2026

Helpful Report

Posted 2 months ago

“Their customer service is horrible. Their online system reverted my delivery to an old address even though I had entered the correct delivery address. Now their customer service -- automated -- won't even call FedEx to correct the delivery address. I had to ask for the tracking information in order to find out the packages are on the delivery truck. FedEx offers assistance but only if the shipper calls. Then FedEx is another hot mess, they won't even let me speak to a live person.”

Helpful Report

Posted 2 months ago

“But one of the 30 Oz tumblers with a custom name put on it and the name came out way bad you could not even read it it will not let me place a picture so you guys can see what it looks like”

Helpful Report

Posted 3 months ago

“Backpack cooler only warrantied for 1 year. Known defect in zipper pull. Company sells replacement for $15 shipped. They expect you to pay for the same low quality replacement part after a year. Would cost the company probably $4 or so to retain customer confidence. Customer service representative very unpersonable. Spend the extra money on a better product and company that will stand behind thier product.”

RTIC Outdoors 1 star review on 6th January 2026

Helpful Report

Posted 3 months ago

“The inside insulate chipped of my drink ware With disappointment for a short warranty I will not recommend this product”

Helpful Report

Posted 4 months ago

“I've bought several tumblers and did the refer a friend to my sister. She couldn't get an order right so we used my phone. I'm blocked as fraudulent and didn't get my $20 for referring. The sorry customer service doesn't care. We've done several purchases. I doubt Yeti does that”

Helpful Report

Posted 5 months ago

“The Zipper has always been hard to use.. We have had our Arctic Soft side 2 years. Have not used that much , Zipper has popped lose.. Atric says Sorry you will have to just replace the cooler. For an $80 cooler ... O would expect it to work better and not break. I should have returned it when we first got it.”

Helpful Report

Posted 8 months ago

“I am writing to express my frustration and disappointment with a recent customer service experience regarding my 30‑Can Ultra Tough Soft Cooler, purchased in 2020. For several years, this cooler has been my go-to choice, outperforming other brands in keeping contents cold and holding up well under regular use. That’s why, when the zipper recently failed, I was hopeful the repair could be covered under warranty. I was surprised to learn that my cooler no longer qualifies, but I was even more dismayed by the response I received. The representative told me there was nothing he could do and suggested I throw away the cooler and buy a new one. This solution feels wasteful and dismissive, especially since the cooler is otherwise in excellent condition. As a loyal customer, I expected a more empathetic and solution-oriented approach. I understand that warranties have limits. It’s disheartening to feel that a brand I’ve trusted for years doesn’t stand behind its products in situations like this. I chose RTIC for its reputation, but after this experience, I would like to know if I should have invested in a cooler with better long-term support, like Yeti.”

Helpful Report

Posted 8 months ago

“Buyer beware. I purchased 2 20 can soft pack coolers for holiday gifts in September of 2023. They were not given to the recipients until December of that year. The zipper on one of them is alread broken and will not work at all rendering the cooler completely unuseable. The zipper on second one is barely functional requiring 2 hands to operate. Reached out to support and the only response was sorry charlie - warranty is only 1 year - which I new when I contacted support. Poor quality coolers. Buyer beware. Neither cooler lasted more than 14-16 months.”

Helpful Report

Posted 8 months ago

“I ordered a customized 16oz colster with my name on it. RTIC's website showed now writing on the opposites side of the raised logo. I had my name printed there. When the bolster arrived it was not as advertised on their website. RTIC would not replace the bolster or send me another as they initially said. They refunded my $5 customization fee but would not correct the issue created by their own website. This is the last product of RTIC I will ever buy from this company. They have cheap prices which is great but terrible customer service. Really disappointed in this company.”

Helpful Report

Posted 9 months ago

“Loved my coffee mug but the swivel flip up broke. My issue is this: I contacted Rtic a couple of years ago they said they were out and hoped to have replacement soon. I have since checked back several times- same answer. Discouraging to keep heating the same thing even now. Going 3 years for replacement? Seemed like the answer was standard protocol without merit. Frustrating”

Helpful Report

Posted 10 months ago

“The coolers are great, but the customer support is not so good. One of the little rubber feet fell off of my cooler and I'd like to replace it. I got in contact with them and they directed me to the correct part. Great. It was $12 for the little rubber foot. Kind of pricy for such a small part, but the real kicker was the attentional $7 shipping charge. $20 for a part that probably costs them $0.25 to make. How about just charge a fair price for the parts? There is no reason to gouge your customers.”

Helpful Report

Posted 11 months ago

“Wish I could give zero stars. Zipper broke on my soft cooler after about a year and a half and they would do NOTHING about it. For what you pay for their product it is totally not worth it. The yeti zipper is ten times better. DO NOT BUY.”

Helpful Report

Posted 11 months ago

“Ordered personalized mugs online in large quantity and they said they would be delivered within two days. They sent four of the 34 and then told me that they couldn't fulfill the order in time. Totally over promised and under deliver super annoying I could have bought them from Yeti. Super disappointed!”

Helpful Report

Posted 1 year ago

“My brother bought 4 of the 12 oz Essential Coffee Mugs (2 for him and 2 for me). They are advertised to keep liquids hot for up to 6 hours. That is not true and is way off! I've tried coffee in mine twice and both times and it became room temperature just under two hours! False advertising and bad product! I do NOT recommend buying any type of drinking cups or mugs from them. These are pure garbage.”

Helpful Report

Posted 1 year ago

RTIC Outdoors is rated 1.3 based on 105 reviews