“I have been a loyal RTIC customer for over 4 years but as of today I am no longer a customer. I have several coolers, drinkware and I’ve ordered many products as gifts.
I was so disappointed with RTIC during my last order! After I placed my order, a screen popped up that said “refer a friend and get $20 or 20% off of an order”. I referred my coworker. When I didn’t receive the discount, I emailed customer service and asked about my discount. RTIC replied to say “you aren’t eligible because you and the referral have the same IP address.” I replied and explained that we are coworkers which is why we have the same IP address. I told them they could look up our company and see that we are two different people and that also my coworker has a different billing address. When they didn’t reply, I called and was told I would receive a call back. They did not call back.
I own my own company, so I know that when you offer something to a customer (a discount in this case) you must honor your offer. Needless to say I am not impressed by their company policies or their customer service and will not be placing any future orders.”
“They do not stand behind their product. Purchased a 32” snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32” (no issues) and 2 x 40” tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40” tubes had creases and folds that weakened the material. Both 40” tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward.”
“I have the soft brown zipper cooler. Within 4 months the Handle broke off, and then the zipper came loose. Customer Service is terrible. after emails and calls Warranty sent a new handle.
Do Not Waste Your Money.”
“Usually we love their products... so i ordered several of their newer dishwasher safe ceramic lined 16oz bottles for my son for school, they started chipping 3-4 months after purchasing and it's only been used and washed a few times because we alternate between the 4 we bought, I went to file a warranty and of course the warranty was already expired...”
“Our Rtic everyday cooler zipper broke. Only been used maybe 25 times. Contacted company and without receipt they would do nothing. We received as a gift for
Xmas 2022. They should offer to inspect and if appropriate replace. But they didn't care. Not buying again.”
“I purchased the 32 QT Ultra-Light Cooler. I used one time on a camping trip and came home to find a crack on the inside hinge. I reached out to RTIC who stated the it was not covered under warranty. I will not be purchasing anything else from this company who does not back their products.”
“This place is a joke. They lie they had me a job when showed up the building was not even a building it was closed down old and said I was ok show and refuse to page me for wasting my time traveling for work”
“Ordered cooler with logo to be in gray and came in green. Contacted customer service to have them tell me nothing they was going to do about it. Not a company I recommend doing any business with.”
“"We have reviewed your personalized product(s) and have determined that it does not meet our standards for acceptable use."
Umm.... how?
Getting an explanation would be nice. Also being given some options instead of just canceling would've been nice too.”
“RTIC customer service is horrible and their products a so, so at best!!! I ordered a wheeled cooler and used the wrong account for payment and tried to cancel immediately and I couldn’t find anyway to cancel the order!!! I contacted customer service which opened two hours later and they told me it couldn’t be canceled because it already shipped ( in two hours ). All they could say is sorry horrible company I will never buy from RTIC again!!!!”
“Upon researching this company, they have horrible reviews. The complaints are very similar to my issues. Customer service is poor. They do not stand behind their products. They deflect the situation and in the end the customer is left with a broken cooler. It’s a shame that I fell for these frauds. I should have known better and stick with YETI.”
“RTIC SOFT PACK COOLER IS NOT WORTH IT!!!
TOP OF COOLER AROUND ZIPPER JUST COMING APART , WOW SPOKE TO CUSTOMER SERVICE AND THEY SUGGESTED USING GLUE. REALLY THIS IS AN ONGOING ISSUE AND THE COMPANY WILL NOT DO ANYTHING ABOUT IT. DO NOT WASTE YOUR MONEY TOO MUCH MONET FOR POOR QUALITY WORKMANSHIP.”
“I purchased a product from RTIC and I encountered and issue. Customer service agent I communicated over email was not willing to work with me to solve the issue and kept responding with their boiler plate responses. I asked to elevate to their supervisor and didn’t get a response. I haven’t used the product yet, but due to their terrible customer service I will not buy from this company again. These customer service agents are the ‘face of the company’ and in this case they certainly have not been trained to ‘service’. I researched the company and it was bought by an investment partners in 2020. That explains the lack of customer service. I am sure when the original owners created the company they were successful because 1. They had a good product. 2. They had good customer service. Everything else written about the lack of customer service in other reviews are true! I wish I read them before I ordered the products and referred a family member. Between NEXT ADVENTURE and REI I will continue to have an excellent product and excellent customer service that I am accustomed to.”
“The 40 can soft cooler is garbage. The zipper breaks and it’s useless. Rtic does not back their product and you will be out $150. Go with Yeti or any other competitor”
“I have 700.00 worth of sort side Rtic coolers. All have failed zippers kept inside. Bur most of my issues are with there customer support team. 5 times I have asked someone fly management to call me and nothing. My issue is how many friends I’ve turned on to these. At least they could have the decency to respond to proactive suggestions. If there was a chance to give a 0 I would have.terrible product.”
“I bought the Ultra Light 32 quart cooler. It arrived scratched, but I still kept the cooler. After using it 6 times, the outer shell near the rubber feet broke away. I called them to make a warranty claim and they said they would not warranty their flimsy outer shell. I am very disappointed with the quality of this cooler. My Yeti cooler is much more durable and temperature resistant. Don't purchase Rtic coolers! It's terrible quality for the price.”
“My RTIC cooler just under 2 years old and has been only used on (2) 1-week vacations. The cooler zipper broke in 2 different places on both occasions. A friend also owns an RTIC cooler and his zipper is also broken. We both decided we are going to purchase Yeti from now on, since RTIC doesn't' stand behind their products. Even though the one year warranty has expired, this is clearly a manufacturing defect and they should stand behind their products. I could have purchase 3 less expensive cooler for the price of this one, total waste of money.”
