I have been a loyal RTIC customer for over 4 years but as of today I am no longer a customer. I have several coolers, drinkware and I’ve ordered many products as gifts. I was so disappointed with RTIC during my last order! After I placed my order, a screen popped up that said “refer a friend and get $20 or 20% off of an order”. I referred my coworker. When I didn’t receive the discount, I emailed customer service and asked about my discount. RTIC replied to say “you aren’t eligible because you and the referral have the same IP address.” I replied and explained that we are coworkers which is why we have the same IP address. I told them they could look up our company and see that we are two different people and that also my coworker has a different billing address. When they didn’t reply, I called and was told I would receive a call back. They did not call back. I own my own company, so I know that when you offer something to a customer (a discount in this case) you must honor your offer. Needless to say I am not impressed by their company policies or their customer service and will not be placing any future orders.