“We ordered a new cooler because one of our friends said they are the best and keep things very cold. And yes they do we went to the Outer Banks for 5 days and only had to put ice in it the first day when we got home from our trip there was still ice in the cooler. This cooler is great for the beach, the pool, and even for hunting. Highly recommend this brand!”
“We bought a 65 quart cooler. This thing is amazing. We put 4 blocks of ice in the bottom and filled the cooler. 7 days later the blocks were about 1/2 melted. I’m ordering another right now. Highly recommended.”
“I am so happy I searched around and found RTIC! I ordered two half gallon jugs and I couldn’t be happier. My water stays ice cold, the handle is great for carrying, and the customer support is top notch. Forget other brands this one is my go to from now on!”
“Loved my coffee mug but the swivel flip up broke. My issue is this: I contacted Rtic a couple of years ago they said they were out and hoped to have replacement soon. I have since checked back several times- same answer. Discouraging to keep heating the same thing even now. Going 3 years for replacement? Seemed like the answer was standard protocol without merit. Frustrating”
“so I purchased a total of 4 RTIC everyday 15 coolers for the holidays and now 6 months later one of the zippers separated from the edge of the cooler. i went on to return or repair and it was only a 30 day warranty on it. 30 days for a cooler in the meddle of cooler season. guess that why YETIs cost more money as you get what you pay for.”
“I bought the soft cooler for my husband. He was only able to use it a few times before the zipper broke. It did keep our drinks cold though. My opinion, spend a little more and get a Yeti. Or save your money and buy something cheaper so it doesn't hurt your pockets when it needs to be replaced.”
“Their products are comparable to brands like Yeti. However, their shipping is terrible. You can pretty much expect your order to be shipped about a month after you place it and then maybe allow another week or so to deliver. Their excuse is that they receive too many orders and they are backed up.”
“I ordered a customized 16oz colster with my name on it. RTIC's website showed now writing on the opposites side of the raised logo. I had my name printed there. When the bolster arrived it was not as advertised on their website. RTIC would not replace the bolster or send me another as they initially said. They refunded my $5 customization fee but would not correct the issue created by their own website. This is the last product of RTIC I will ever buy from this company. They have cheap prices which is great but terrible customer service. Really disappointed in this company.”
“The coolers are great, but the customer support is not so good. One of the little rubber feet fell off of my cooler and I'd like to replace it. I got in contact with them and they directed me to the correct part. Great. It was $12 for the little rubber foot. Kind of pricy for such a small part, but the real kicker was the attentional $7 shipping charge. $20 for a part that probably costs them $0.25 to make. How about just charge a fair price for the parts? There is no reason to gouge your customers.”
“Wish I could give zero stars. Zipper broke on my soft cooler after about a year and a half and they would do NOTHING about it. For what you pay for their product it is totally not worth it. The yeti zipper is ten times better. DO NOT BUY.”
“Ordered personalized mugs online in large quantity and they said they would be delivered within two days. They sent four of the 34 and then told me that they couldn't fulfill the order in time. Totally over promised and under deliver super annoying I could have bought them from Yeti. Super disappointed!”
“My brother bought 4 of the 12 oz Essential Coffee Mugs (2 for him and 2 for me). They are advertised to keep liquids hot for up to 6 hours. That is not true and is way off! I've tried coffee in mine twice and both times and it became room temperature just under two hours! False advertising and bad product! I do NOT recommend buying any type of drinking cups or mugs from them. These are pure garbage.”
“I have been a loyal RTIC customer for over 4 years but as of today I am no longer a customer. I have several coolers, drinkware and I’ve ordered many products as gifts.
I was so disappointed with RTIC during my last order! After I placed my order, a screen popped up that said “refer a friend and get $20 or 20% off of an order”. I referred my coworker. When I didn’t receive the discount, I emailed customer service and asked about my discount. RTIC replied to say “you aren’t eligible because you and the referral have the same IP address.” I replied and explained that we are coworkers which is why we have the same IP address. I told them they could look up our company and see that we are two different people and that also my coworker has a different billing address. When they didn’t reply, I called and was told I would receive a call back. They did not call back.
I own my own company, so I know that when you offer something to a customer (a discount in this case) you must honor your offer. Needless to say I am not impressed by their company policies or their customer service and will not be placing any future orders.”
“They do not stand behind their product. Purchased a 32” snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32” (no issues) and 2 x 40” tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40” tubes had creases and folds that weakened the material. Both 40” tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward.”
“I have the soft brown zipper cooler. Within 4 months the Handle broke off, and then the zipper came loose. Customer Service is terrible. after emails and calls Warranty sent a new handle.
Do Not Waste Your Money.”
“Usually we love their products... so i ordered several of their newer dishwasher safe ceramic lined 16oz bottles for my son for school, they started chipping 3-4 months after purchasing and it's only been used and washed a few times because we alternate between the 4 we bought, I went to file a warranty and of course the warranty was already expired...”
