“This review is in reference to customer service. Don't ever expect to be able to exchange something for another color or exchange something at all. I bought a bunch of tumblers on Friday & realized I bought 2 in the wrong color. Went back on Monday with receipt, all in original package and in the bag all were put in at the store and was told no exchanges allowed. I would have to return all and then re-buy but, re-buy at a higher price. This to me is ridiculous! I don't understand why this simple exchange could not happen. Not a happy camper!!!”
“RTIC worst company ever, no customer service...think twice before ordering. We resale products and when ordering CS told us the process but after the collection of tax they would not return the tax so now we have to buy taxes twice.”
“Ordered 2 backpack coolers and did not receive them. A tracking number was sent, called the post office and was told the tracking number was for something weighing 3 ounces delivered to a different address. No response to my emails”
“Shipping is terrible. Arrived too late so I returned. RTIC hasn’t refunded and will not respond to emails and doesn’t answer the phone. I really would have just exchanged to get the cooler I originally wanted (ordered a different one since it would “arrive in time”) but when they did respond they said no exchanges- returns only. They never said no refunds!!”
“Purchased a 20oz tumbler and the lid arrived with a hairline crack in it. Figured I would just use it as is but then after a few months the entire rim of the lid broke off. When I contacted Rtic, I assumed they would gladly stand behind their product, but instead I was informed, with not so much as an apology, that my 90 day warranty was up and I could purchase a new lid if I really wanted one.
I tossed the tumbler in the trash and vowed never to buy Rtic again.”
“I have spent literally thousands of dollars this year purchasing RTIC products. I just purchased a case of craft can coolers and when I received them (along with the other 4 cases of products in the same order), I realized they were the wrong size. RTIC is informing me that they will not do a return on cases. Really?!?! Ok, that will be the last order I place!”
