“I purchased a few things, and the zipper has broken on two of the coolers that I have purchased. The price is great if they lasted and the warranty is only for one year, I will not be purchasing from them again.”
“You can't say this company has customer service because it's nonexistent. I have sent several emails, tried calling, and attempted to talk to online agents. There is no one home, ever.”
“Scam company. They won’t refund your money for returns (even after you’ve sent the item back), won’t respond to emails and don’t answer their phone. Additionally my half gallon water jugs leaks! I left it half full in my car overnight and the next day the water was gone, (lid still secured and jug sitting upright), and the entire floorboard was soaking wet and my car smelled like mildew. It also didn’t keep the water cold. Their products are junk and they are a scam company if you even get your order. They should be shut down and everyone on here with a one star review needs to report them to the BBB.”
“I placed my order for two in-stock items. The estimated arrival date was 12-8-2022. When the items did not arrive, I checked the status the next day and no updates were available, and the items have not even shipped yet. I tried contacting customer support multiple times during regular business hours only to find out that no customer service agents were available. One time when I called and did get placed on hold, I waited 30 minutes to be told no agents were available and was disconnected. No live agents are available online either during normal business hours. This appears to be a trend with this company. I am not feeling very confident I will receive the items before leaving the country next week. If you need your order in a timely manner, consider looking elsewhere.”
“Ordered on 11/25 with expected ship date of 11/28. Now 12/7, still has not shipped. I called and they told me two items in my order were holding it up, should ship in a day. I called back asked to remove those two items from my order to get it to ship, they said that actually everything was in stock and they asking customers to be patient just 2-3 days. I explained it has already been 9 days since you said it would ship. The expected ship date has been removed from the order and now you cannot get through on the phone. It just says too many calls and hangs up. Better sort this out soon or they are going to have a lot of upset customers! Buyer beware, they are very behind on shipping! Also sent two emails, no response. Also their chair feature does not work!”
“placed order on 11/29/22, no confirmation of order, look on website shows ship date of 12/1/22. Didn't receive a confirmation on 12/1/22 so checked again and ship date is 12/5/2022. Today (12/7/2022) I look and it's got a ship date of 12/6/2022. I have tried the online chat and it has been saying offline the entire day. I have tried calling multiple times only to have it say customer service is not available. They have my money. I purchased these for a company raffle on this coming Friday. Don't waste your money nor your time. FYI, there are threads going back to 2013 with the exact same issues so this is nothing new and obviously not a concern for this company.”
“On November 30th, 2022 I placed an order for 6 items with RTIC and they charged my A/E that day. Today is December 6th, 2022 and I’ve never received an order confirmation or anything saying when my order will ship? I tried calling customer service and after 30 minutes of being on hold they hung up on me.”
“I purchased a backpack cooler and it’s already leaking, and it’s just from the ice. I don’t recommend, I tried to get in touch with customer service and they said it only had a 90day warranty. Don’t purchase save your money.”
“After purchasing an ice chest online, I went back online to cancel it, it had been received, but not processed according to their site. It was sent anyway, and after sending it back, they now tell me there is a 15-minute window to cancel an order, and I have to pay a 15% restocking fee.”
“I was once a happy customer but my last 2 orders with them have been a nightmare. One order took over a month to even ship on products represented as in stock. The other order went on sale a day later by 10% and they would not honor the new price, offer a refund or even a store credit. Such a disappointing experience.”
“Wish I could give negative stars. They take your money and never ship... if you actually get someone they just tell lie after lie.... and don't get me started on their attitude. They are without a doubt the RUDEST people in have ever dealt with. I hope they just go out of business already”
“I ordered a tote bag and a smaller utility bag that I had been wanting for awhile , placed the order using a visa gift card, everything processed and received email confirmation for order - next day I get a text indicating I need to confirm my order I called to see what the problem is and was told that I needed to give them the code the bank ( you have to go online and look it up) gives you when you place an online order explained I used a gift card and the customer service lady “Marie” said well that’s the problem we don’t take gift cards due to fraud… ok seriously???? She said she would not be able to fulfill the order and would have to refund the money to the gift card ok really so they have the money for the products that I ordered but they cannot take a gift card because of “fraud” what kind of company does this ????”
“They ONLY post positive reviews. Will not post a negative accurate honest review of their product and the openly admit that. They say they don't have enough room to post all the reviews. Only ones by relevancy. Which means only positive ones. Their products are garbage. Yeti is better. You do get what you pay for. Just go to Walmart atleast then you know what your getting and they issue refunds for defective products.”
“Horrible company!!!!!!! i have 8 tumblers 2-20oz then 4-30oz and 2-40oz on my 40oz the gaskets broke okay not a problem there 1.5 years old WAS I WRONG RTICdoes NOTsell replacement gaskets for the 40oz. the 30oz gaskets are $5.99 for 5 according to customer service i must buy the lids at $4.50 each and even better they are discontinuing the 40oz so parts WILL NO LONGER BE AVAILABLE ANY LONGER ANYWAY SO I WOULD SAY THAT RTIC DOES NOT CARE ABOUT THERE CUSTOMERS ONCE THEY HAVE YOUR MONEY I SAY BUY YETI”
“This review is in reference to customer service. Don't ever expect to be able to exchange something for another color or exchange something at all. I bought a bunch of tumblers on Friday & realized I bought 2 in the wrong color. Went back on Monday with receipt, all in original package and in the bag all were put in at the store and was told no exchanges allowed. I would have to return all and then re-buy but, re-buy at a higher price. This to me is ridiculous! I don't understand why this simple exchange could not happen. Not a happy camper!!!”
