“They ONLY post positive reviews. Will not post a negative accurate honest review of their product and the openly admit that. They say they don't have enough room to post all the reviews. Only ones by relevancy. Which means only positive ones. Their products are garbage. Yeti is better. You do get what you pay for. Just go to Walmart atleast then you know what your getting and they issue refunds for defective products.”
“Horrible company!!!!!!! i have 8 tumblers 2-20oz then 4-30oz and 2-40oz on my 40oz the gaskets broke okay not a problem there 1.5 years old WAS I WRONG RTICdoes NOTsell replacement gaskets for the 40oz. the 30oz gaskets are $5.99 for 5 according to customer service i must buy the lids at $4.50 each and even better they are discontinuing the 40oz so parts WILL NO LONGER BE AVAILABLE ANY LONGER ANYWAY SO I WOULD SAY THAT RTIC DOES NOT CARE ABOUT THERE CUSTOMERS ONCE THEY HAVE YOUR MONEY I SAY BUY YETI”
“I bought the soft cooler for my husband. He was only able to use it a few times before the zipper broke. It did keep our drinks cold though. My opinion, spend a little more and get a Yeti. Or save your money and buy something cheaper so it doesn't hurt your pockets when it needs to be replaced.”
“This review is in reference to customer service. Don't ever expect to be able to exchange something for another color or exchange something at all. I bought a bunch of tumblers on Friday & realized I bought 2 in the wrong color. Went back on Monday with receipt, all in original package and in the bag all were put in at the store and was told no exchanges allowed. I would have to return all and then re-buy but, re-buy at a higher price. This to me is ridiculous! I don't understand why this simple exchange could not happen. Not a happy camper!!!”
“RTIC worst company ever, no customer service...think twice before ordering. We resale products and when ordering CS told us the process but after the collection of tax they would not return the tax so now we have to buy taxes twice.”
“We bought a 65 quart cooler. This thing is amazing. We put 4 blocks of ice in the bottom and filled the cooler. 7 days later the blocks were about 1/2 melted. I’m ordering another right now. Highly recommended.”
“Ordered 2 backpack coolers and did not receive them. A tracking number was sent, called the post office and was told the tracking number was for something weighing 3 ounces delivered to a different address. No response to my emails”
“Shipping is terrible. Arrived too late so I returned. RTIC hasn’t refunded and will not respond to emails and doesn’t answer the phone. I really would have just exchanged to get the cooler I originally wanted (ordered a different one since it would “arrive in time”) but when they did respond they said no exchanges- returns only. They never said no refunds!!”
“I am so happy I searched around and found RTIC! I ordered two half gallon jugs and I couldn’t be happier. My water stays ice cold, the handle is great for carrying, and the customer support is top notch. Forget other brands this one is my go to from now on!”
“Purchased a 20oz tumbler and the lid arrived with a hairline crack in it. Figured I would just use it as is but then after a few months the entire rim of the lid broke off. When I contacted Rtic, I assumed they would gladly stand behind their product, but instead I was informed, with not so much as an apology, that my 90 day warranty was up and I could purchase a new lid if I really wanted one.
I tossed the tumbler in the trash and vowed never to buy Rtic again.”
“I have spent literally thousands of dollars this year purchasing RTIC products. I just purchased a case of craft can coolers and when I received them (along with the other 4 cases of products in the same order), I realized they were the wrong size. RTIC is informing me that they will not do a return on cases. Really?!?! Ok, that will be the last order I place!”
“Their products are comparable to brands like Yeti. However, their shipping is terrible. You can pretty much expect your order to be shipped about a month after you place it and then maybe allow another week or so to deliver. Their excuse is that they receive too many orders and they are backed up.”
