My wife bought a cooler for my birthday. Spent a lot of money too. It rarely was used because the zipper was hard to close. Who ever heard of a zipper on a cooler anyway. Their product design allows for the failure of the zipper which renders it useless. I don't care about their stupid warranty the product has a planned obsolescence long before such a pricy item should. I intend on sharing that with as many people as possible along with their uncaring, unconcerned Customer Service. Buyer beware. That is what consumers need to know. RTIC SUCKS. DON'T BUY !