We were very pleased with the service we received from the start (quote stage) to the end (installation stage) and the staff members involved at separate stages were very polite and professional. Ian listened to our needs, talked us through the options of different boilers (their advantages & disadvantages, costs etc). In the quote the work was clearly broken down and presented well. As soon as I heard the positive comments from two local people who had used Rudkin & Herbert (R & H) I was left in no doubt as to who I would choose for my boiler installation. I was really impressed with the way the Engineer (Glenn) who came to do the installation worked. He was very methodical in the way he planned and approached the task, working in a tidy and efficient manner respecting the customers house and working with us and our needs. He would patiently explain in simple terms whatever query we had and what he would be doing. His attention to detail and the way the pipework has been laid out speaks for itself. His work rate was good even updating me when he was for example going for lunch breaks - that shows respect for the customer as he didn't need my permission. It also reflects on how R & H value their customers and the training they provide their staff. Even though Glenn was presented with challenges during the install, he didn't moan but found solutions and continued working efficiently. I personally couldn't thank him enough for making the installation as hassle free a process as possible. Time will be the judge but I hope by choosing R & H and having a good installer (Glenn), my Worcester Bosch boiler will give me a better return and less hassle for the next 10 to 15 years (or more!) compared to my previous boiler and installation which lasted me a disappointing 5 years and gave no end of problems. I would highly recommend R & H to friends and family and thank them all for a top class service.