This is an honest review to God review written by a real human being, I swear. I bought my rug during the Black Friday sale, heard nothing about shipping for a while, and assumed that this was a scam. The site asks you to rate the site/ write a review every time you open your order tab-- which is a bit wonky if you ask me. I saved my review until I actually got something in the mail, which is why you're reading this now! I got my rug-- and it is fabulous! It was everything I had expected, and for an amazing price. The customer service is also great, however I don't believe they operate on the weekends. If you're thinking about buying from here, go ahead! It's worth it!