Avoid! The quality of the rug I bought from them was congruent with the price i paid, so I decided to return it. Unfortunately I did not obtain the full refund. The company charged an expensive courier fee (30+vat) and charged change of mind handling and admin fees / repacking and labelling of £54, so I lost £90 in total. Those charges are contrary to the regulations. When I informed them that I would be contacting the authorities they changed their story claiming that the returned rug was not in brand new condition, which is not true. I hope the authorities will help me get my money back. I would not recommend dealing with this company.