I had an excellent experience with their Customer Service personnel. I first used the chat feature to ask if the rug I wanted was in stock and ready to ship, and I received a response within a minute of asking. I was also provided a discount code for my purchase, which was awesome. A couple days after placing my order, I inquired about an expected shipment date, and Ali was quick to reply and provide me with information. She also offered to give me updates at any point in the process if I wanted, which I thought was generous of her. I had a wonderful experience with this company and recommend them to others.