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Rugs Done Right Reviews

4.2 Rating 2,704 Reviews

78 %

of reviewers recommend Rugs Done Right

Company Reviews

Product Reviews

4.2

Based on 2,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 6th April 2022

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent several months shopping for the right rug for my living room. After reaching out to RDR, their knowledgeable staff person sent over several rug options that were exactly what I needed. I got a wool, hand woven rug. It is beautiful, well made and affordable! I wish I had contacted them from the start!”

Rugs Done Right 5 star review on 27th September 2021

Helpful Report

Posted 2 years ago

“Customer service is despicable!”

Posted 7 months ago

“This company is the worst. No one ever answers the phones. You can only communicate with a rep via email. The rep gave me false information. When I asked the rep why I couldn’t talk to anyone on the actual phone, she completely stopped communicating with me and would not respond to any further emails. DO NOT ORDER FROM THIS COMPANY. It feels very scammy.”

Posted 1 year ago

“I was very pleased with my rug purchase and the speed of shipping.”

Posted 1 year ago

“The rug will not stop shedding and we have to vacuum twice a week just to keep up. It’s worse than having a pet.”

Posted 1 year ago

“CAUTION – THIEVES at Rugs Done WRONG not right! I ordered+paid $1140 for it on Jan 30. I received it late Feb ‘22. FedEx picked it up since it was clearly a 2nd with many PULLS, muddy bleeding bad Colors, uncomfortable scratchy feel +unfinished edges to boot! Very diff from pics+ FALSE “Luxurious” etc. description. It’s like they’ve dropped off the face of the earth. They got their rug back w/in 3weeks. One month later I spoke to a person(The ONLY time) who said it STILL hadn’t made it to the warehouse in New York. Online their only location seemed to be in MA. 5 months later Still NO response to multiple emails and phone messages.”

Posted 1 year ago

“Is this company out of business?! It sure feels like they have closed their doors and abandoned me. Do not order online from them. They will not take a call or return an email. I ordered a rug from them in November 2021 (10 months ago) and was fed lots of supply chain/shipping delay reasons. I gave them every benefit of each doubt. They last promised me shipment in June 2022. That date went and they have now gone dark on me entirely. They will not return an email and there is no way to talk to someone other than leave a message in an answering service, to which they never respond. I am a verified customer who paid them a lot of money on an order. They have yet to send me my order and are now hiding from me. Their lease is canceled and they don't take or return phone calls. So, I can only conclude they have shut their doors. Do not order from them. You will not see your purchase or your money back. This surely doesn’t feel like doing rugs “right”.”

Posted 1 year ago

“Terrible customer service. It is impossible to speak directly to a human being.”

Posted 1 year ago

“After I received your rug, which I was told (and have the receipt to document it) would have free shipping, I received a bill from Fed Ex for $105.91. That there would be an additional customs charge of over $100 should certainly have been told to me up front, but was not. For this reason, I give you a 1 star VERY POOR rating. I should be contacted immediately and reimbursed this amount. Tracey”

Posted 1 year ago

“Very prompt delivery. Well packaged and arrived without any damage. Rug is as expected from photo and description.”

Posted 1 year ago

“They stand behind what they advertise. Received the large rug very quickly. It is beautiful. I received the 110% price guarantee, a discount and great customer service. Thanks to Heather helping me navigate.”

Rugs Done Right 5 star review on 19th April 2022

Posted 2 years ago

“Rugs were promised the end of Nov. 2021. They did not come until April, 2022. Only one runner was delivered. I had to call and complain to get the other runner delivered.”

Posted 2 years ago

“Great selection, easy to navigate and very user friendly.”

Posted 2 years ago

“First and foremost, my biggest complaint was that I was not informed PRIOR to placing my order that this item was out of stock, with no estimated in stock date. It was only after I put my order in, ( on Feb 20) and after I waited a few weeks and I finally inquired about a ship date, that I was told it was still at the port. I was then given an ETA of April 1. Also, that Loloi ships direct, so no one else would have this rug. BS….. Finally on 4/10 I tried to cancel this order( because I did in fact find it thru another company, in stock!) but they said it was unloading at the port. It will finally deliver 4/19. Your CS team always replied promptly, although sometimes vaguely. But I should have been informed before ordering it was out of stock.”

Posted 2 years ago

“The rug I bought is just beautiful and the colors were exactly right… exactly as they appeared online. It was a bit slow in arriving but it was worth the wait.”

Posted 2 years ago

“Had the rug I wanted in stock, shipped it and received it within three days.”

Posted 2 years ago

“i ordered my rug a year ago and am still waiting. i think you are crooks.”

Posted 2 years ago

“More like RUGS DONE WRONG!!!!!! This RUG and COMPANY is HORRIBLE. We had it for about two weeks before the pile started coming out and the loops were unravelling in about 15 different places. In addition, online the rug looks like a bright yellow, and when we got the delivery, the rug was more beige than yellow. The rug was on clearance (but clearly not what we expected from the pictures) and they would not work with us to return it. I was told it was because it was a wool rug, but I have owned many wool rugs what did not do this! I will never buy from this company again. To spend this much on a rug whether discounted or not, you should clearly provide what was presented in the pictures and back up the quality of your products.”

Posted 2 years ago

“Very happy with my purchase. THe rug is top quality.”

Posted 2 years ago

“the rug itself is fine - as expected. Delivery took a 10-14 days longer than they said it would. Customer service was prompt and helpful when I inquired.”

Posted 2 years ago

“Great experience! My only comment would be to share shipping ETA’s up front. I ended up emailing customer service to find out ETA. Had a quick and pleasant reply. Will be ordering more rugs from you in the future. Thank you!”

Posted 2 years ago

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Rugs Done Right is rated 4.2 based on 2,704 reviews