I ordered a sample size of a rug, paid over $50 for a small sample. The title of the item is “Returnable Sample” You’re supposed to look at the sample, ship it back and then decide if you want to order the actual large rug. I believe that the title “Returnable Sample” is deceiving because when it was time to return, there was no return shipping label provided. When I called, RugStudio told me that I am responsible for all return shipping costs. Just based on the horrible service and deceptive description, I will not be ordering the large rug. I didn’t mind paying the $50+ for the sample because I assumed everything would be refunded once I looked it over and returned it. Not so. Also, it took over 2 weeks to receive my sample. I had to call and email RugStudio because my sample was “lost.” I wouldn’t recommend ordering from this site. It was a disappointment.