RugStudio Reviews

4.86 Rating 3,079 Reviews
97 %
of reviewers recommend RugStudio
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249

Anonymous
Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
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Katie did a great job with my questions. Much appreciated
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Wonderful customer service. Very responsive and accomodating.
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Great! Katie answered all my questions and was very helpful.
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Good service, saved me a little money and time.
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Very quick and helpful response from Katie.
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Excellent!
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excellent and prompt
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I am so happy with my purchase! It was just as pictured and the quality was great. We had to change the shipping address and customer service helped me get it taken care of right away. I would highly recommend ordering for them. Prices are great too!! A local store wanted to charge me double for the same rug. I received free shipping and in just a few days! I am so pleased with my purchase.
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Ms. Karla, RugStudio Manager, was a delight to work with. Her professional demeanor and timely responses reflect on the whole company. I have already told 3 people of my pleasant experience with RugStudio. Thank you and keep Karla in the forefront!
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Katie provided amazing, quick service today and made it very painless to return an item. Rug Studio will get lots more of my business!
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Katie helped me with everything!
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The service was excellent. I chatted with Katie and she was able to help resolve my issue. Very professional.
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Wow!!! Not only did I get a quick response but an offer to help with selecting a rug. Much appreciated !
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Service is excellent. Katie responded quickly and was very accommodating. Thank you!
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Katie provided excellent service!
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excellent service
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very helpful - answered all my questions and prompt service
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excelent and very fast
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excellent, they were very helpful
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Outstanding customer service!
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RugStudio is rated 4.86 based on 3,079 reviews