Login
Start Free Trial Are you a business?? Click Here

RugStudio Reviews

4.9 Rating 3,247 Reviews
96 %
of reviewers recommend RugStudio
4.9
Based on 3,247 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
Helpful Report
Rug is shedding in high-traffic area and already showing wear.
Helpful Report
Hi Ronald, Thank you for your feedback. Some shedding is normal with new wool rugs as they go through a natural break-in period. That said, we’d love to take a closer look at what you're experiencing to make sure everything is as it should be. If you're able to send us a few photos, we’ll be happy to review them and see if anything seems out of the ordinary. We truly appreciate your business and are here to help!
Would never order again. You may want to review my communication s with your company. Terrible
Helpful Report
Hi Laura, thank you for letting us know that you believe you had a poor experience with us. Per your suggestion, we combed through all correspondence and didn't find any from you. I also reviewed your order and noticed that your rug shipped within 24 hours, and we have no record of any complaints from you regarding the order. We would love to know more about this experience so we can work to resolve any issues you might have had. Thank you!
The rug is great it just took a long time to get here
Helpful Report
The experience was great. I kept the rug although I found it expensive
Helpful Report
Fast service and friendly employees. BEAUTIFUL rug. Thank You.....
Helpful Report
Very happy with the quality of the product I received !
Helpful Report
The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.
Helpful Report
Rug is beautiful, delivery went as planned.
Helpful Report
Our 9 x 12 rug is just now starting to lay flat - it’s been about a month. Corners are still a problem, and several larger ripples remain in the middle. The order and delivery process was flawless, and we like the color.
Helpful Report
The rug was as described. Dimensions are accurate. Packaging was good. I’ve bought the brand before with confidence. Still has roll indentations, however, after many weeks of lying flat. It will, hopefully, fully relax over time.
Helpful Report
x
Helpful Report
I ordered a rig by phone. I never received any email that my rug came in, months later I called and the staff were very rude about my not picking up the rug. I sent another email which they sent back to me.
Helpful Report
Beautiful rug! Very thick and plush. Lovely pattern! It said it was burgundy but it was more crimson in color But that said we love it. Highly recommend. We will be back!
Helpful Report
I ordered a large rug a couple of years ago and came back for more! Rugs were a very good quality. They arrived quickly at my door. I appreciated communization in the process. Highly recommend!
Helpful Report
Rug arrived promptly and was exactly what we wanted!
Helpful Report
Rug and service were the best!
Helpful Report
Rug came in perfect condition very quickly after I ordered it! I’m very pleased with Rug Studio!
Helpful Report
Rug is perfect and ordering experience was excellent. Rug was shipped quickly and was well-wrapped. Very satisfied.
Helpful Report
Very happy with rug runners and anti-slip pads. Rug is nice and plush and great color (navy).
Helpful Report
Easy to work with
Helpful Report
RugStudio is rated 4.9 based on 3,247 reviews