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RugStudio Reviews

4.9 Rating 3,204 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,204 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!”

Helpful Report

“Perfect fit and matched the existing rugs on my front porch.🌟❤️”

“This rug is so beautiful....I had to buy second one. Great rug for the price.”

“Delivered on time, gorgeous rug, all expectations were met. Dwight”

“I happened upon Rug Studio and found the perfect rug at a great price. Communication and shipping were both great. I would definitely use them again.”

“We've used RugStudio twice now and had excellent results both times. Great rugs, very fairly priced, and delivery went exactly as planned.”

“Love the quality. Very Happy”

“Area rug was delivered as promised and is beautiful. Appreciated the free rug mat that was included; however that style of rug mat doesn’t work well with wood floors. Having an image of the rug mat would have been helpful so that we could order a different style when we ordered the rug and not have to wait to roll out the rug. Not a complaint, just a suggestion!”

“Kept their promise”

“Rug arrived quickly, nicely packaged, and colors were vibrant and beautiful. Was easy to order and receive. Thank you!”

“great. love our rugs and customer service is great!!”

“I couldn’t be more pleased with my purchase! The website is full of wonderful choices and the prices were excellent. The large rug I bought came astonishingly fast, all the way from TX to TN. And when I had a question, the customer service agent on the line was very helpful. Well done RugStudio! I recommend you highly!”

“Great selection of rugs in stock & sale prices, just recently”

“Rug studio came through after I had to postpone our delivery and were very helpful trying to accommodate our schedule. They were also very easy to communicate with and would get back to me immediately.”

“The whole experience was well handled. Unfortunately you had no control over FedEx delivery time of 14 days.. however rug arrived in good condition.”

“Great customer service, I appreciate the quick response to my inquiries.”

“Very nice rug for the price!”

“Customer service was excellent and we are very happy with our purchase.”

“Beautiful, very hsppy”

“The service I received was excellent- above and beyond actually! I described something I’d seen that was out of stock and the salesman went to work looking for a comparable rug. Within a half hour he emailed me a picture and description of one I liked even better! It arrived just days later. I am thrilled with how it looks in my dining room.”

“Great rug ,good packaging,quick shipping”

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RugStudio is rated 4.9 based on 3,204 reviews