RugStudio Reviews

4.86 Rating 3,067 Reviews
97 %
of reviewers recommend RugStudio
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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12719 Cimarron Path San Antonio, TX 78249

Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
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Wow!!! Not only did I get a quick response but an offer to help with selecting a rug. Much appreciated !
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Service is excellent. Katie responded quickly and was very accommodating. Thank you!
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Katie provided excellent service!
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excellent service
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very helpful - answered all my questions and prompt service
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excelent and very fast
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excellent, they were very helpful
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Outstanding customer service!
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Great products, good prices, great service, fast order fulfillment! Had one question, CS answered right away.
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Thanks for great service
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Very helpful in helping me. Also appreciate that they talked me through a few options.
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Very Helpful
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Excellent, very helpful
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Great! Thank you!
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Very Good.
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I received 2 of three rugs although they told me I was shipped 3 rugs. I wasn't sure what happened. Several weeks later the 3rd rug arrived. I love them though!
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Rug looks like something I picked up at menards. Doesn’t lay flat and has a very rough texture. Pad is in 3 pieces and wrinkles up Would like to return it but movers threw bag away
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Katie was great - excellent customer service. Thank you!
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It was just fine. Great selection of rugs.
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RugStudio is rated 4.86 based on 3,067 reviews