RugStudio Reviews

4.9 Rating 3,113 Reviews
97 %
of reviewers recommend RugStudio
Based on 3,113 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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12719 Cimarron Path San Antonio, TX 78249
San Antonio

Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
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I dealt with this gentleman today and must say he went above and beyond in my opinion helping me find a rug. I just can't say enough about that. Having worked with the public myself I know how quick people call to complain but don't take the time to acknowledge good professionalism. Please extend my sincere thanks to Morgan for a job well done, because of Morgan, Rugstudio now has a new customer.
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Service and selection were A+
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Katie is the best! Always so helpful and friendly.
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Excellent communication and customer service. Prompt responses and very customer-oriented. Prompt delivery, excellent product. Have already recommended Rug Studio to my family who made a purchase, and look forward to doing business in the future. Happy to have stumbled on this company.
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Quick reply to my inquiry
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The service was good. Quick and knowledgeable. I am, however, disappointed to get a chat message that says "Click here for a coupon" only to be told coupons don't apply to the rug I want. That was a misleading message.
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Service was quick and helpful
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Katie was a great help. Thanks for the wonderful service!
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I have been ordering/purchasing from Rug Studio for a few years now and they have never let me down with their ease in placing the order, accuracy in expected delivery dates and overall service. I love that with most of their rugs you can order an 18" x 18" returnable sample because as a designer it makes finding additional items/fabrics for a client's room so much easier...truth be told they are so reasonably priced I typically end up keeping them! If I had any complaint, it would be that their selection is so amazing it makes it difficult to just pick one!! I wish more companies had their sense of customer service and desire to work with the customer. I look forward to purchasing from them again in the future.
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customer service was great and Katie was a huge help
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If I have 12 stairs in a traditional house, how many yards do I need for a stir runner, just approximately.
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Katie promptly answered my question regarding availability, since the website varied from day to day and other merchants have the item I am interested in on backorder. She provided hyperlinks to enable me to quickly look at things. Great service (and not a robot!)
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I've purchased from you before, and today was helpful and quick! Thanks!
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The chat feature and person I “spoke” with was very helpful and response was timely and polite.
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Great customer service! I ordered a Karastan rug and somehow it wasn't delivered. I called customer service and they reordered it for me quickly and it arrived just a few days later. It is a beautiful Karastan Persian Garden and looks great in the room. I highly recommend Rug Studio for your home rugs.
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Katie was very helpful. Quick response!
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Katie is amazing! Give her a raise.
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RugStudio is rated 4.9 based on 3,113 reviews