RugStudio Reviews

4.9 Rating 3,178 Reviews
97 %
of reviewers recommend RugStudio
Based on 3,178 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249

Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
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I liked the design. The price was good. delivery was fast. The negative (so far) is that I am not happy so far with the "shedding" of the rug in the more trafficed areas, particularly the dark gray / black area. It is almost like it is shedding. Maybe with a little initial ware is will stop. I hope.
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Hi Paul, we are thrilled to hear that the price and delivery exceeded your expectations! Yes, hand-tufted, wool rugs are the worst offenders when it comes to shedding. The breaking-in process can take anywhere from a few days to a few months depending on the foot traffic it gets and the amount of vacuuming you give it. I would be happy to extend your RA by a few weeks in case you decide you want to return it. However, most customers find that if they give it the TLC it needs, they end up with a treasured piece to last for many years. Thank you!
Smaller Rug I ordered will not lay flat on the floor, I am not satisfied with that purchase, would like to return. Pat card
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Hi Pat, thank you for reaching out. I do show we sent you return instructions. I'm glad to hear the larger rug is working well for you. Thank you!
I had previously order this rug through Lazy Boy. They failed to deliver it 5 months later. I was able to find same rug for over $100 less on Rug Studio AND I received it in less than 2 weeks. I would def recommend purchasing from Rug Studio.
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I found Rug Studio about a year ago and it's the only place I buy rugs from now. The customer service people are very responsive and helpful. It's great to be able to "buy" samples and then return them for a refund. I don't live near a good rug store now and can't imagine how I'd choose a rug on line without samples. The rugs I've purchased have arrived quickly and are well wrapped. We're very happy with our purchases and recommend Rug Studio.
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Good selection, quality and amazing customer service!
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Everything I order from you is discounted or backprdered. Not happy with your company. Why do you have things that are unavailable.
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Hi Susie, I show you have placed 4 orders with us, all of which shipped in 1-2 days with the exception of your most recent order which does show a backorder date of 1-2 months on our website. We try very diligently to alert our customers as to the real lead time upfront, so we do apologize if you missed this information. If you would like for us to look for an alternative for you so you don't have to wait, please let us know. Until this rug is ready for shipment, your card will not be charged. thank you!
There is a crease down the center with no color. It looks so cheap!
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Hi Hilary, I am so sorry to hear you are not satisfied with your rug. I don't see that you ever contacted us regarding a return or a replacement. If you would like to pursue replacing your rug, we would be happy to see if a claim can still be opened at this time. Please call at us 800-796-8890 and we can walk you through the process. Thank you, Rugstudio Returns Team
The rug and pad are fantastic and rug studio constantly kept me up to date on manufacturer shipping delays.
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I saw a Karastan rug I loved on Pinterest and did some research to find the best price. The RugStudio had the best price of all the websites I went to. The ordering was easy and the shipment was quick. Very impressed!
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I have purchased two rugs. The first rug I received was fine, but looked quite different from the photo online. As advised, I did check more than one computer monitor to see if there was something wrong with the monitor from which I submitted my order. But all the monitors showed the same colors - not the same colors as the rug I received. Regarding the second rug purchased, I was expecting a Karastan. But the rug I received is NOT labeled “Karastan” and may well be a cheap knock-off. Because I do not want to spend my time and energy returning rugs by mail, I will probably not order from this business again.
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Hi Lila, We are sorry to hear that you are unhappy with your Karastan rug. RugStudio is a preferred Karastan dealer and does not sell seconds, irregulars or knock-offs of any kind. While these two rugs are both genuine Karastan rugs, they have different qualities and subtle characteristics. I see you are outside our normal return period, but I would encourage you to return the one you are unhappy with for a full refund. We are happy to make that accommodation for you. I am emailing you information on how to do so now. Thank you, RugStudio Management
Becky, your Customer Service Specialist , did an amazing job getting the correct second rug to match the first one I ordered. She went beyond my expectations to save the project I was working on. My customer is very happy!!!
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The rug was delivered after about 2 weeks and came in excellent condition. I called to place the order, and the person I talked to was very helpful! It was a good experience. We like the rug!
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Customer service is unmatched, and my rugs are exactly what I’d hoped for!
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Had just the matching rug I needed, at the right price!
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Looks just like the picture
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Everything went well and I was glad to buy a Karastan area rug. I retired the old one after 25 years. It was in good condition, but I wanted a different pattern. The process was easy and the rug arrived quickly and in excellent condition.
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Rug arrived promptly and was a great price for a beautiful rug. Would order again in the future!
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The rugs were absolutely beautiful and the shipping was excellent and quick.
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Rugs were in stock and received very quickly. They definitely exceeded my expectations. Will order from them again.
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I love, love the rug. It came quickly and it was all easy and perfect!
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RugStudio is rated 4.9 based on 3,178 reviews