RugStudio Reviews

4.9 Rating 3,113 Reviews
97 %
of reviewers recommend RugStudio
4.9
Based on 3,113 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249
San Antonio
78249

Anonymous
Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
Helpful Report
I dealt with this gentleman today and must say he went above and beyond in my opinion helping me find a rug. I just can't say enough about that. Having worked with the public myself I know how quick people call to complain but don't take the time to acknowledge good professionalism. Please extend my sincere thanks to Morgan for a job well done, because of Morgan, Rugstudio now has a new customer.
Helpful Report
Service and selection were A+
Helpful Report
Katie is the best! Always so helpful and friendly.
Helpful Report
Excellent communication and customer service. Prompt responses and very customer-oriented. Prompt delivery, excellent product. Have already recommended Rug Studio to my family who made a purchase, and look forward to doing business in the future. Happy to have stumbled on this company.
Helpful Report
Quick reply to my inquiry
Helpful Report
The service was good. Quick and knowledgeable. I am, however, disappointed to get a chat message that says "Click here for a coupon" only to be told coupons don't apply to the rug I want. That was a misleading message.
Helpful Report
Service was quick and helpful
Helpful Report
Katie was a great help. Thanks for the wonderful service!
Helpful Report
I have been ordering/purchasing from Rug Studio for a few years now and they have never let me down with their ease in placing the order, accuracy in expected delivery dates and overall service. I love that with most of their rugs you can order an 18" x 18" returnable sample because as a designer it makes finding additional items/fabrics for a client's room so much easier...truth be told they are so reasonably priced I typically end up keeping them! If I had any complaint, it would be that their selection is so amazing it makes it difficult to just pick one!! I wish more companies had their sense of customer service and desire to work with the customer. I look forward to purchasing from them again in the future.
Helpful Report
customer service was great and Katie was a huge help
Helpful Report
If I have 12 stairs in a traditional house, how many yards do I need for a stir runner, just approximately.
Helpful Report
Katie promptly answered my question regarding availability, since the website varied from day to day and other merchants have the item I am interested in on backorder. She provided hyperlinks to enable me to quickly look at things. Great service (and not a robot!)
Helpful Report
I've purchased from you before, and today was helpful and quick! Thanks!
Helpful Report
Excellent!
Helpful Report
The chat feature and person I “spoke” with was very helpful and response was timely and polite.
Helpful Report
Great customer service! I ordered a Karastan rug and somehow it wasn't delivered. I called customer service and they reordered it for me quickly and it arrived just a few days later. It is a beautiful Karastan Persian Garden and looks great in the room. I highly recommend Rug Studio for your home rugs.
Helpful Report
Katie was very helpful. Quick response!
Helpful Report
VERY HELPFUL
Helpful Report
Katie is amazing! Give her a raise.
Helpful Report
excellent!
Helpful Report
RugStudio is rated 4.9 based on 3,113 reviews