RugStudio Reviews

4.9 Rating 3,156 Reviews
97 %
of reviewers recommend RugStudio
Based on 3,156 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249

Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
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So happy to have found an exact match to a larger rug I purchased locally. Wanted a smaller version for an entry way that is adjacent to larger rug. Very happy to have found the smaller rug at a decent price!
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The rugs "curl" at the ends and have been down for a few weeks and no "release" has been seen! This is an indication of very poor construction and very cheap rugs! To say the least, I am not very happy!
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It was wonderful. The price was amazing; delivery was prompt and very professional.
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Absolutely great customer service! Received my order in 4 days.
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Great customer service.
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My rug came when they said it would, it is of good quality, and, I love it!
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I ordered the rugs I wanted to buy and they arrived promptly. Couldn’t be happier with my purchase from Rug Studio and will order from the company again.
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Love my new rugs. They are beautiful!
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I am happy to share that I recently purchased an Oriental Weavers Maharaja 070w1 Ivory-Grey rug that measures 9'10'' x 12'10''. The quality of the rug is exceptional, and I received it on time as promised. I am highly satisfied with the service provided by Rug Studio.
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All as promised... well done!
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This was one of the fastest, most efficient ordering process and deliveries I've encountered in the past 4 years since the SHUTDOWN. Best of all, the rugs are made in the United States of America. I wish I needed another one.
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Becky answered my call. She was friendly and answered all of my questions. She needed to call the warehouse to check the availability of the rug I wanted as the stock was very low, possibly just one. She called me back quickly. She explained the shipping process and also helped me order several rug pads. The delivery was also seamless. A very pleasant experience and I LOVE my rug.
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The rug is still wavy from being rolled up. I rerolled it inside out Also used an iron to steam it twice What else can I do to get it to lay flat?
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Beautiful rug for my cottage
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Easy to work wth
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I purchased pillow covers. They were well made and beautiful. Fast shipping and great price
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Purchase was easy and delivery was quick. The rug arrived in perfect condition. Overall, could not ask for a better experience.
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Fantastic experience! The rug I ordered it first was too small. My fault not theirs. The return process was very easy to get the correct one that I wanted.
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The runner we bought will not stay in place even with a sticky mat under it.
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RugStudio is rated 4.9 based on 3,156 reviews