RugStudio Reviews

4.89 Rating 2,087 Reviews
99 %
of reviewers recommend RugStudio
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
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About RugStudio:

For more than 80 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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12719 Cimarron Path San Antonio, TX 78249

What a wonderful company. Ordered a sample so I could look at colors of a rug I was considering Ended up ordering two because they were such good quality and Were the type I needed for high traffic area. Would recommend this rug if you are looking for vibrant color.
Received a quick response on my request
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I used the chat service for help and it was instantaneous and extremely helpful
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The response from my customer service agent - Katie was so quick And she had a solution to my question!
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perfect in every way
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Good- my question was answered.
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Katie, was very helpful. Great customer service Skills.
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Katie provided excellent service. I asked about two rugs in particular and she showed me photos to help me determine the true colors. She also offered to send more if I wanted. Then she put me in contact with another store that might help. She was great.
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I was very pleased to have not only my questions answered but advise on making a note to have multiples of the same rug shipped at the same time to insure dye lot matches. A very pleasant experience to have excellent customer service. Thank you.
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Never sent rug, refused to refund. FRAUD !!
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Hi there! We would love to look into this lost or canceled rug for you and make sure you received the appropriate refund. Could you please give us a call at 800-796-8890 or send us an email so we can resolve it quickly? Click here to submit email:
Thank you, RugStudio Management
ON line chat service was excellent help.
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Katie was fantastic. She answered all my questions promptly and politely. This was a big purchase for us and she was extremely patient with all my questions! Can’t wait to see my new rug!
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It was great.
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helpful thank you
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I am very busy and was not paying attention when I was placing my order online and hit enter to quickly. I opened up the chat box and very quickly they helped me fix my order and also provided a discount. I would highly recommend Rug Studio to anyone who is looking for great carpets at great prices.
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Quality product at a great price; speedy delivery. Would buy from again.
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My Nourison runner arrived very fast, and it is beautiful. Customer service is great. I was helped by Katie who was very helpful,
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Katie was an absolute delight to work with. She helped me immediately and stayed online through my order process in case I had any more questions, then followed up after the order. Katie rocks! And, the rugs here are fantastic!!
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Nice, fast, knowledgeable
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rug was delivered quickly and in good order a will purchase from this site again thank you
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I can honestly saw it was awesome from start to finish.
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RugStudio is rated 4.89 based on 2,087 reviews