RugStudio Reviews

4.9 Rating 3,156 Reviews
97 %
of reviewers recommend RugStudio
4.9
Based on 3,156 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous
Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
Helpful Report
So happy to have found an exact match to a larger rug I purchased locally. Wanted a smaller version for an entry way that is adjacent to larger rug. Very happy to have found the smaller rug at a decent price!
Helpful Report
The rugs "curl" at the ends and have been down for a few weeks and no "release" has been seen! This is an indication of very poor construction and very cheap rugs! To say the least, I am not very happy!
Helpful Report
It was wonderful. The price was amazing; delivery was prompt and very professional.
Helpful Report
Absolutely great customer service! Received my order in 4 days.
Helpful Report
Great customer service.
Helpful Report
My rug came when they said it would, it is of good quality, and, I love it!
Helpful Report
I ordered the rugs I wanted to buy and they arrived promptly. Couldn’t be happier with my purchase from Rug Studio and will order from the company again.
Helpful Report
Love my new rugs. They are beautiful!
Helpful Report
I am happy to share that I recently purchased an Oriental Weavers Maharaja 070w1 Ivory-Grey rug that measures 9'10'' x 12'10''. The quality of the rug is exceptional, and I received it on time as promised. I am highly satisfied with the service provided by Rug Studio.
Helpful Report
All as promised... well done!
Helpful Report
This was one of the fastest, most efficient ordering process and deliveries I've encountered in the past 4 years since the SHUTDOWN. Best of all, the rugs are made in the United States of America. I wish I needed another one.
Helpful Report
Becky answered my call. She was friendly and answered all of my questions. She needed to call the warehouse to check the availability of the rug I wanted as the stock was very low, possibly just one. She called me back quickly. She explained the shipping process and also helped me order several rug pads. The delivery was also seamless. A very pleasant experience and I LOVE my rug.
Helpful Report
The rug is still wavy from being rolled up. I rerolled it inside out Also used an iron to steam it twice What else can I do to get it to lay flat?
Helpful Report
Beautiful rug for my cottage
Helpful Report
Easy to work wth
Helpful Report
Great
Helpful Report
I purchased pillow covers. They were well made and beautiful. Fast shipping and great price
Helpful Report
Purchase was easy and delivery was quick. The rug arrived in perfect condition. Overall, could not ask for a better experience.
Helpful Report
Fantastic experience! The rug I ordered it first was too small. My fault not theirs. The return process was very easy to get the correct one that I wanted.
Helpful Report
The runner we bought will not stay in place even with a sticky mat under it.
Helpful Report
RugStudio is rated 4.9 based on 3,156 reviews