RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,247 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,247 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!”

Helpful Report

“Rug is shedding in high-traffic area and already showing wear.”

Helpful Report

Hi Ronald, Thank you for your feedback. Some shedding is normal with new wool rugs as they go through a natural break-in period. That said, we’d love to take a closer look at what you're experiencing to make sure everything is as it should be. If you're able to send us a few photos, we’ll be happy to review them and see if anything seems out of the ordinary. We truly appreciate your business and are here to help!

“Would never order again. You may want to review my communication s with your company. Terrible”

Helpful Report

Hi Laura, thank you for letting us know that you believe you had a poor experience with us. Per your suggestion, we combed through all correspondence and didn't find any from you. I also reviewed your order and noticed that your rug shipped within 24 hours, and we have no record of any complaints from you regarding the order. We would love to know more about this experience so we can work to resolve any issues you might have had. Thank you!

“The rug is great it just took a long time to get here”

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“The experience was great. I kept the rug although I found it expensive”

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“Fast service and friendly employees. BEAUTIFUL rug. Thank You.....”

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“Very happy with the quality of the product I received !”

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“The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.”

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“Rug is beautiful, delivery went as planned.”

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“Our 9 x 12 rug is just now starting to lay flat - it’s been about a month. Corners are still a problem, and several larger ripples remain in the middle. The order and delivery process was flawless, and we like the color.”

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“The rug was as described. Dimensions are accurate. Packaging was good. I’ve bought the brand before with confidence. Still has roll indentations, however, after many weeks of lying flat. It will, hopefully, fully relax over time.”

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“I ordered a rig by phone. I never received any email that my rug came in, months later I called and the staff were very rude about my not picking up the rug. I sent another email which they sent back to me.”

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“Beautiful rug! Very thick and plush. Lovely pattern! It said it was burgundy but it was more crimson in color But that said we love it. Highly recommend. We will be back!”

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“I ordered a large rug a couple of years ago and came back for more! Rugs were a very good quality. They arrived quickly at my door. I appreciated communization in the process. Highly recommend!”

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“Rug arrived promptly and was exactly what we wanted!”

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“Rug and service were the best!”

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“Rug came in perfect condition very quickly after I ordered it! I’m very pleased with Rug Studio!”

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“Rug is perfect and ordering experience was excellent. Rug was shipped quickly and was well-wrapped. Very satisfied.”

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“Very happy with rug runners and anti-slip pads. Rug is nice and plush and great color (navy).”

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“Easy to work with”

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RugStudio is rated 4.9 based on 3,247 reviews