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RugStudio Reviews

4.9 Rating 3,189 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,189 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice rug for the price!”

“Customer service was excellent and we are very happy with our purchase.”

“Beautiful, very hsppy”

“The service I received was excellent- above and beyond actually! I described something I’d seen that was out of stock and the salesman went to work looking for a comparable rug. Within a half hour he emailed me a picture and description of one I liked even better! It arrived just days later. I am thrilled with how it looks in my dining room.”

“Great rug ,good packaging,quick shipping”

“Love my rugs !!!”

“My experience with Rug studio was excellent, I have purchased In the last two months a large bedroom rug for my new home, plus several small entryway rugs. Customer Service was excellent i.e. one could actually speak to a person on the phone without a long wait. That’s unprecedented for a Sales website experience, at least for me. Good job done by all that I had contact with at Rug Studio, and I would not order a rug from anywhere else online.”

“This is one of 2 orders, bought the 2nd with Becky b/c the first was such a success. She’s great!”

“★ ★ ★ ★ ★”

“Rug Studio was truly a pleasure to work with. Your order follow up was excellent. The rug that was ordered had a suggested arrival of July, 2024, but actually arrived in March. Everyone is very pleased with the quality of the rug, its price and more importantly, it works so beautifully in the space. Your Customer Service people were very knowledgeable and helpful. They were a pleasure to work with.”

“I had previously order this rug through Lazy Boy. They failed to deliver it 5 months later. I was able to find same rug for over $100 less on Rug Studio AND I received it in less than 2 weeks. I would def recommend purchasing from Rug Studio.”

“I found Rug Studio about a year ago and it's the only place I buy rugs from now. The customer service people are very responsive and helpful. It's great to be able to "buy" samples and then return them for a refund. I don't live near a good rug store now and can't imagine how I'd choose a rug on line without samples. The rugs I've purchased have arrived quickly and are well wrapped. We're very happy with our purchases and recommend Rug Studio.”

“Good selection, quality and amazing customer service!”

“The rug and pad are fantastic and rug studio constantly kept me up to date on manufacturer shipping delays.”

“I saw a Karastan rug I loved on Pinterest and did some research to find the best price. The RugStudio had the best price of all the websites I went to. The ordering was easy and the shipment was quick. Very impressed!”

“Becky, your Customer Service Specialist , did an amazing job getting the correct second rug to match the first one I ordered. She went beyond my expectations to save the project I was working on. My customer is very happy!!!”

“The rug was delivered after about 2 weeks and came in excellent condition. I called to place the order, and the person I talked to was very helpful! It was a good experience. We like the rug!”

“Customer service is unmatched, and my rugs are exactly what I’d hoped for!”

“Had just the matching rug I needed, at the right price!”

“Looks just like the picture”

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RugStudio is rated 4.9 based on 3,189 reviews