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RugStudio Reviews

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I order from you is discounted or backprdered. Not happy with your company. Why do you have things that are unavailable.”

Hi Susie, I show you have placed 4 orders with us, all of which shipped in 1-2 days with the exception of your most recent order which does show a backorder date of 1-2 months on our website. We try very diligently to alert our customers as to the real lead time upfront, so we do apologize if you missed this information. If you would like for us to look for an alternative for you so you don't have to wait, please let us know. Until this rug is ready for shipment, your card will not be charged. thank you!

“There is a crease down the center with no color. It looks so cheap!”

Hi Hilary, I am so sorry to hear you are not satisfied with your rug. I don't see that you ever contacted us regarding a return or a replacement. If you would like to pursue replacing your rug, we would be happy to see if a claim can still be opened at this time. Please call at us 800-796-8890 and we can walk you through the process. Thank you, Rugstudio Returns Team

“We are disappointed for 2 reasons. The first and main reason lies with the 'wash-out' / lack of colors in the rug we received. The second reason, and not your fault, is the overall quality of a hand tufted rug. This was our first and last hand tufted. We considered replacing it right away with one of your 100 knotted Tibetans, (the quality we normally buy) but are worried we can't trust your pictures and maybe the quality. In summary, we thought we were getting a good rug / deal, turns out we didn't.”

Hi Frank, yes, a hand-tufted rug is definitely a step down (in quality and price) from a knotted, Tibetan rug. While it is a lot of bang for your buck, tufted rugs are not for everyone. Please consider ordering a sample swatch next time to view the color and quality before ordering a larger size. I do see we offered you an extended return period in case you wanted to return the rugs. I hope you'll give us another try in the future. Thank you!

“I've never seen a rug shed fibers like this one. Maybe it will stop after a few months of use. I have considered returning it but will give it more time.”

Hi Thomas, while shedding is to be expected with a hand-tufted rug, please give us a call and we can go over some tips and techniques that can help you hasten the breaking-in process and determine if anything out of the ordinary is happening. All our rugs come with a one-year manufacturer's warranty so if we need to open a claim, it's best to contact us directly to make that determination. Thank you! RugStudio Customer Service

“I don’t have my rug yet”

Hi Britt, I show your order number 422518 was delivered in May. If you didn't receive it for some reason and need us to open a UPS claim on your behalf, please contact us asap so we can address this issue. https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1Z0753580390192286&requester=ST/trackdetails

“The rug looked nothing like the photo online or even the printed label that came with it. Color wasn’t even close. Would have returned it but the cost to return would have been more than what we paid for the rug. Very disappointed.”

“Not happy”

“This rug arrived from UPS in a 4 ft square box, it was folded and stuffed into box. The rug was full of wrinkles. I sent you an email immediately because I thought I would have to return it. I got NO reply from you. After about 10 days most wrinkles relaxed, so I just kept it. I couldn’t believe how it was shipped. It should have been rolled up, wrapped, and sent by truck with indoor delivery!! I would never buy another rug from you. I have three other Karastan rugs that I have had for years. I like the product, but not your delivery process! Suzanne”

“Fue una pesadilla lograr tener el tapete en mi poder. Nunca vuelvo a pedir uno.”

“So sad, because the rug was beautiful. I didn’t know it was so fragile, but the first night my chihuahua ruined it. People should be warned that if they have pets, this is a no go. I called, but nothing could be done.”

So sorry to hear that. Those little dogs sure can be trouble with their little nails. I do show that we offered you a deep discount on a replacement if you should choose to go that route. Just feel free to reach out to us when you're ready. Have a great day!

“Could not return item after multiple attempts. Please contact me at (818) 385-7440”

“You were supposed to price match and I've submitted all of the documents”

“No Rug.. Backordered.. did get a refund”

“The charge on my credit card went through with no issues on the day my order was placed. Was told that item would be sent out around Sept 22. Sept 28 emailed and not responded to. Called and was told that yes it appears it will be shipping in next day or so. Did not receive. Called again on October 5 and was told they were checking and would get with me next day. Still no answer. Getting ready to write some poor reviews. It appears I may have been scammed.”

Hi Adrian, We do apologize for the delay in your shipment. Unfortunately, this manufacturer, like many across the US, is running behind due to their decreased staff. We contacted them again today, and they assured us that your order is shipping no later than tomorrow, so you should receive tracking within the next 24-48 hours. Thank you for your patience during this time.

“This is a dirty company. Please there carpets stink and they won't take them back when you send it back to them.”

“The rug took longer than I expected to deliver and it is only a few weeks old and already fraying on the edge!”

“I have received two different rugs instead of two similar”

“Will never buy from again. Paid $350 for a rug that was damaged and would not take return. Do not buy from this company!!”

“Get rid of the low level manager I spoke with and have Pam or Ann handle things. They were great, manager needs some PR training!”

“My rug looks nothing like the picture -- it's bubblegum pink instead of pale pink, and fluffy like cotton candy instead of a true shag. Sure, I got a deal, but it looks way cheaper than the photos implied.”

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RugStudio is rated 4.9 based on 3,191 reviews