RugStudio Reviews

4.9 Rating 3,178 Reviews
97 %
of reviewers recommend RugStudio
4.9
Based on 3,178 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous
Anonymous  // 01/01/2019
I have purchased two rugs. The first rug I received was fine, but looked quite different from the photo online. As advised, I did check more than one computer monitor to see if there was something wrong with the monitor from which I submitted my order. But all the monitors showed the same colors - not the same colors as the rug I received. Regarding the second rug purchased, I was expecting a Karastan. But the rug I received is NOT labeled “Karastan” and may well be a cheap knock-off. Because I do not want to spend my time and energy returning rugs by mail, I will probably not order from this business again.
Helpful Report
Hi Lila, We are sorry to hear that you are unhappy with your Karastan rug. RugStudio is a preferred Karastan dealer and does not sell seconds, irregulars or knock-offs of any kind. While these two rugs are both genuine Karastan rugs, they have different qualities and subtle characteristics. I see you are outside our normal return period, but I would encourage you to return the one you are unhappy with for a full refund. We are happy to make that accommodation for you. I am emailing you information on how to do so now. Thank you, RugStudio Management
The runner we bought will not stay in place even with a sticky mat under it.
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Rug Studio was good, but the 10 month wait for the Exquisite Rug without a rug color sample was horrendous. The delivery was terrible, one guy in a truck, stopped half a block away and left a 200+ lb rug to be dragged back into the apartment building. The inner tube was 14' long and had to be removed on the street as it wouldn't have fit in the building or elevator. Lengthy order time, lack of a color sample, delivery and substandard packaging all abysmal. When we finally opened up the rug, quality was fine, HOWEVER, the COLOR was NOT as expected! It is mint or celadon green , not silver blue. Please update the description for others. Much could have been avoided with the color sample up front! We were too worn out from the process physically and mentally to return the 200lb rug after so long and are just living with it. 14 x 18' rug in a lot of the wrong color! Rug Studio was empathetic, Exquisite Rugs is unprofessional with a "take it or leave it" attitude. It's a wonder they are in business.
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Rug looks like something I picked up at menards. Doesn’t lay flat and has a very rough texture. Pad is in 3 pieces and wrinkles up Would like to return it but movers threw bag away
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This rug won’t stop shedding. Can’t use regular vacuum on it.
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The rug I received did not look the same as in the photo.
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No price match after being informed of a lower price before I received the item
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The rugs are very poor quality. I have the same rugs in a different color that are 8 years old and still looking good. The new ones are dense and poorly made.
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promised 20% off POPUP20 then wouldn't let me use rep nice but unable to help
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Rug looks like a second but I did not pay a low price for it. Very wavy edges. Disappointed. I can send pictures.
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Very disappointed the looks on line is not what it is in real life, not even close
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In the past I have had great service and selection with Rug Studio. However, recently I have been disappointed in the quality, selection, and service.
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I ordered a rug months ago and still have not received it. It was backordered and we were not made aware of that until after purchasing.
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Very large rug cane folded in a box, box was open and there was a dirt spot on the back (it had been raining that day). The delivery guy said the box weighed over 100lbs and left it at the bottom of our front steps.
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It’s took my three months to get my rug.
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Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
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When I ordered the rug it appeared that I would receive it within 2 weeks. A day after ordering I got an email telling me that the rug is on backorder until October31. I probably would not have ordered the rug at this time had I known about the backorder.
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We are dissapointed that the design displayed on the website was not reproduced on our rug. On the border of the rug, there should have been large florets done in shades of red. Those were done in a boring tan shade instead. Shame on them.
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I purchased 2 rugs and according to my location, RS suggested I use myus.com which I did. Because RS did not put my suite number, I incurred extra fees from myus. I contacted RS to let them know but never heard from them.
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I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
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RugStudio is rated 4.9 based on 3,178 reviews