RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,248 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!”

Helpful Report

“Beware of this website. I have reported this to the better business bureau for possibly being a scam. I purchased a rug today online and the total cleared in my bank account. I later received an email stating that the website had advertised the wrong price and that more money would be required to complete my purchase. After talking on the phone with “customer service” they could not tell me their bosses name or even a CEO of the company. I spoke with Brittany who stated she was the supervisor over customer service and she did not know who her boss was. I emailed asking for this information without success. I immediately called my bank and they assured me they would block any further withdrawals from the website. In my opinion this is not a trust worthy site.”

Helpful Report

“Very happy with the quality of the product I received !”

Helpful Report

“The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.”

Helpful Report

“I won’t buy from them again because if you don’t like the rug (and I didn’t because the color was not as shown online), it is very expensive to send it back.”

Helpful Report

Thank you for sharing your feedback with us. I'm sorry to hear that you’re not satisfied with your purchase. After reviewing your order, it seems that we haven’t received a return request from you or any notice of your dissatisfaction. We’d like to help make things right. Returning the small rug is simple and affordable using our discounted return shipping, which we offer to all our customers. Additionally, we always recommend taking advantage of our returnable sample swatches, so you can preview the color in person before committing to a purchase. If you’d still like to return the item or discuss this further, please feel free to contact us directly at our 800 number. We’re happy to assist and ensure you have a positive experience with us. RugStudio Management

“I was impressed with the efficiency and thoroughness of this company. The rug is attractive, but not plush at all—I was hoping it would be much softer.”

Helpful Report

“Everything I order from you is discounted or backprdered. Not happy with your company. Why do you have things that are unavailable.”

Helpful Report

Hi Susie, I show you have placed 4 orders with us, all of which shipped in 1-2 days with the exception of your most recent order which does show a backorder date of 1-2 months on our website. We try very diligently to alert our customers as to the real lead time upfront, so we do apologize if you missed this information. If you would like for us to look for an alternative for you so you don't have to wait, please let us know. Until this rug is ready for shipment, your card will not be charged. thank you!

“Rug Studio was good, but the 10 month wait for the Exquisite Rug without a rug color sample was horrendous. The delivery was terrible, one guy in a truck, stopped half a block away and left a 200+ lb rug to be dragged back into the apartment building. The inner tube was 14' long and had to be removed on the street as it wouldn't have fit in the building or elevator. Lengthy order time, lack of a color sample, delivery and substandard packaging all abysmal. When we finally opened up the rug, quality was fine, HOWEVER, the COLOR was NOT as expected! It is mint or celadon green , not silver blue. Please update the description for others. Much could have been avoided with the color sample up front! We were too worn out from the process physically and mentally to return the 200lb rug after so long and are just living with it. 14 x 18' rug in a lot of the wrong color! Rug Studio was empathetic, Exquisite Rugs is unprofessional with a "take it or leave it" attitude. It's a wonder they are in business.”

Helpful Report

“We are disappointed for 2 reasons. The first and main reason lies with the 'wash-out' / lack of colors in the rug we received. The second reason, and not your fault, is the overall quality of a hand tufted rug. This was our first and last hand tufted. We considered replacing it right away with one of your 100 knotted Tibetans, (the quality we normally buy) but are worried we can't trust your pictures and maybe the quality. In summary, we thought we were getting a good rug / deal, turns out we didn't.”

Helpful Report

Hi Frank, yes, a hand-tufted rug is definitely a step down (in quality and price) from a knotted, Tibetan rug. While it is a lot of bang for your buck, tufted rugs are not for everyone. Please consider ordering a sample swatch next time to view the color and quality before ordering a larger size. I do see we offered you an extended return period in case you wanted to return the rugs. I hope you'll give us another try in the future. Thank you!

“Very good. My questions were answered and it didn't take too long.”

Helpful Report

“The service support was excellent.”

Helpful Report

“I have never ordered from your company, just did a chat with CR.”

Helpful Report

“GREAT!!!! I have purchase from you before! … and will again!”

Helpful Report

“Amazing! Very helpful and courteous.”

Helpful Report

“Very responsive and helpful”

Helpful Report

“Will never buy from again. Paid $350 for a rug that was damaged and would not take return. Do not buy from this company!!”

Helpful Report

“I recently purchased a Loloi Pandora (PAN-05) rug. RugStudio had a good price compared to other websites I visited and they have a cashback Rakuten deal so I purchased from them. Within 24 hours, I received a call about delivery options and a potential shipping window, which aligned with the site information. Not long after, I received an advanced shipping notification that modified the date and improved it by over 30 days! A week later I received a notification that the rug had been shipped. It was delivered without issue, in perfect condition. I thoroughly enjoyed my experience and I am back on the site today to buy a different rug as I know that I will get top-notch service. I chatted with a representative online, Katie, who was very helpful as well so I wanted to give her a shout-out! This company clearly emphasizes good customer service and does a great job of communicating status updates and maximizing the customer experience. Thank you, RugStudio!”

Helpful Report

“very timely. Only sorry I couldn't get the extra 20% off offer.”

Helpful Report

“Service was great - it's the rug itself that's kind of...odd. It's made of hemp/jute (?) and, while I expected a bit of roughness, it looked awfully worn and rough out of the package and worse within a week or so. I didn't ask to return it, but I expected more quality from a Lauren Home product.”

Helpful Report

“I bought a runner for my entryway and love it !!! Also another rug for the back door, it is quite lovely as well !! Thank you Rugstudio for your prompt attention to my order and delivery ! Kim Dallas TX”

Helpful Report

RugStudio is rated 4.9 based on 3,248 reviews