RugStudio have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Perfect for me! Was pleasantly surprised at the wonderful quality given the price. Exactly as described.
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- Patricia
“
Rugs shipped in timely manner, good price. I had to store it for a month so when I when I finally unrolled it I was saddened to see it had to imperfections. Two small areas look like they didn't accept the dye. I could attach pics of the two areas. With moving and settling i didn't have time to make a call or email them. I would like some concession for the imperfections.
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- Kyle
“
I was so happy to find the rug I had been searching for and at such a great price ! Shipped quickly and came packaged with care !
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- Chelsea
“
Rug was just what I ordered and no problem with delivery.
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- Shirley
“
Very quick delivery, regular status updates, and product exactly as described.
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- Melissa
“
Consistently good quality attractive rugs with prompt delivery.
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- Shawn
“
Awesome. Katie did a great job in helping me with my decision: she gave me a place to call to check colors; good advise on returns; and gave me this opportunity to comment on my experience.
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- julie
“
Rug Studio has been very prompt with shipping and returns. It is difficult to observe a rug online. I think that I have found one, and am waiting for coupons.
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- Clarisse
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Great customer service-speedy and received price matching. Very easy to do returns.
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- Sophia
“
No Rug.. Backordered.. did get a refund
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- Judy
“
Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
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- Elwin
“
I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
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- joanna
“
excellent service, my questions were answered right away. awesome customer service.
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- Jane
“
Excellent. Katie was very helpful! Thanks for great customer service.
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- Heidi
