RugStudio have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very quick delivery. Good price. Very satisfied. Thank you.
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- Vadim
“
The shipment was evidently lost in transit on 1st attempt so there was a delay in receiving. However, customer service was responsive to the issue and I receive what was ordered and very pleased with quality and price.
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- Karen
“
Beautiful rug, great price!
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- Margaret
“
The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.
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- Linda
“
Rug is beautiful, delivery went as planned.
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- Susan
“
Our 9 x 12 rug is just now starting to lay flat - it’s been about a month. Corners are still a problem, and several larger ripples remain in the middle. The order and delivery process was flawless, and we like the color.
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- Edward
“
No Rug.. Backordered.. did get a refund
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- Judy
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Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
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- Elwin
“
I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
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- Joanna
“
Fast service and friendly employees. BEAUTIFUL rug. Thank You.....
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- Alyce
“
The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.
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- Linda
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Rug and service were the best!
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- Ellen
