RugStudio have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Rug Studio was truly a pleasure to work with. Your order follow up was excellent. The rug that was ordered had a suggested arrival of July, 2024, but actually arrived in March. Everyone is very pleased with the quality of the rug, its price and more importantly, it works so beautifully in the space.
Your Customer Service people were very knowledgeable and helpful. They were a pleasure to work with.
”
- Rob
“
I liked the design. The price was good. delivery was fast.
The negative (so far) is that I am not happy so far with the "shedding" of the rug in the more trafficed areas, particularly the dark gray / black area. It is almost like it is shedding. Maybe with a little initial ware is will stop. I hope.
”
- Paul
“
I saw a Karastan rug I loved on Pinterest and did some research to find the best price. The RugStudio had the best price of all the websites I went to. The ordering was easy and the shipment was quick. Very impressed!
”
- Lori
“
I liked the design. The price was good. delivery was fast.
The negative (so far) is that I am not happy so far with the "shedding" of the rug in the more trafficed areas, particularly the dark gray / black area. It is almost like it is shedding. Maybe with a little initial ware is will stop. I hope.
”
- Paul
“
Wonderful company to do business with. I needed express delivery to Hawaii. The company worked with me closely on the delivery date. Anyone shipping to Hawaii knows the difficulty. Rug delivered on time and good quality.
Absolutely will use Rug Studio again.
”
- Kimberly
“
It was wonderful. The price was amazing; delivery was prompt and very professional.
”
- Janna
“
No Rug.. Backordered.. did get a refund
”
- Judy
“
Great service. Follow up on delivery schedule is timely. When we had a rug that did not match our room as expected they were very responsive with return procedure and refund. We will be back for more.
”
- Elwin
“
I received my rug with no problem, although I still have not opened it up . I was disappointed though to see that the rug I had purchased dropped $50.00, and when I called and asked if I could get a refund, I was told no since it was already delivered to me. So I am out $50.00. This is very discouraging. It will make me think twice about a future purchase.
”
- Joanna
“
Rug Studio was truly a pleasure to work with. Your order follow up was excellent. The rug that was ordered had a suggested arrival of July, 2024, but actually arrived in March. Everyone is very pleased with the quality of the rug, its price and more importantly, it works so beautifully in the space.
Your Customer Service people were very knowledgeable and helpful. They were a pleasure to work with.
”
- Rob
“
The customer service people are very responsive and helpful.
”
- Julie E
“
Good selection, quality and amazing customer service!
”
- Donna
