RugStudio Reviews

4.9 Rating 3,191 Reviews
A
Happiness Grade
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About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

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Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,\n12719 Cimarron Path San Antonio, TX 78249

A

Customer Service - Good

94.74%
Industry Average
Great customer service, I appreciate the quick response to my inquiries.
posted 1 day ago - Karen
Customer service was excellent and we are very happy with our purchase.
posted 1 week ago - Rhonda
The service I received was excellent- above and beyond actually! I described something I’d seen that was out of stock and the salesman went to work looking for a comparable rug. Within a half hour he emailed me a picture and description of one I liked even better! It arrived just days later. I am thrilled with how it looks in my dining room.
posted 1 week ago - Diana
Customer Service was excellent i.
posted 1 week ago - Marla
Rug Studio was truly a pleasure to work with. Your order follow up was excellent. The rug that was ordered had a suggested arrival of July, 2024, but actually arrived in March. Everyone is very pleased with the quality of the rug, its price and more importantly, it works so beautifully in the space. Your Customer Service people were very knowledgeable and helpful. They were a pleasure to work with.
posted 2 weeks ago - Rob
The customer service people are very responsive and helpful.
posted 6 months ago - Julie E
Good selection, quality and amazing customer service!
posted 6 months ago - Donna
Becky, your Customer Service Specialist , did an amazing job getting the correct second rug to match the first one I ordered. She went beyond my expectations to save the project I was working on. My customer is very happy!!!
posted 7 months ago - Kathy
Customer service is unmatched, and my rugs are exactly what I’d hoped for!
posted 7 months ago - Becky
You can't beat these prices! And the man I spoke with in customer service was not only polite, but went above and beyond to help me make changes on an order I had already placed! Would definitely recommend Rug Studio!
posted 10 months ago - Francine M