RugStudio Reviews

4.87 Rating 2,744 Reviews
97 %
of reviewers recommend RugStudio
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read RugStudio Reviews

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249

Anonymous
Anonymous  // 01/01/2019
Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!
Katie your representative was very prompt answering questions about a potential rug purchase. She answered questions regarding cost; if produce was in stock; and delivery time. Thanks.
Arrived on time. Not quite the same shade as the ones I have but works.
Rug was better than expected! Love it! Packaged well and shipped quickly.
Great quality shipping and price
Very good. Quick response and Beth was very helpful.
Fantastic customer service! Very quick response to my question!
Efficiently answered all my questions!
Great price, perfect number of email communications, rug arrived in good time and we are very happy with it.
Absolutely engaging and got the answers i needed.
Wonderful. So pleasant to speak with Becky who worked with me to help me overcome my difficulties and making my order. Note that I have not yet received my rug, so I am unable to comment on delivery. However, a previous order with RugStudio was delivered in exceptional time, condition and without any issues.
Very accomodating. No problems at all. I am quite pleased. Already got one large rug for my living room now runners and 2 more area rugs. Not 1 problem...5 stars!!
very good thank you
Love rug, great shopping.
My order arrived in a timely manner and the rug was well packaged. It looks exactly the photos online. I'm very happy with the service.
Excellent customer service!
Excellent quality and customer service!
Beautiful rug. Judd as t not what I need. Service was exceptional.
Excellent
So sad, because the rug was beautiful. I didn’t know it was so fragile, but the first night my chihuahua ruined it. People should be warned that if they have pets, this is a no go.

I called, but nothing could be done.
Incredibly well made and beautiful pillow. The insert is like a dream.
RugStudio is rated 4.87 based on 2,744 reviews