Myself and wife and 5 year old daughter visited relatives in November 2015. Traveling from Dublin to London. Flew with Ryanair. As we were staying with family and only going for a few days we decided to travel with carry on luggage only. Just as we were boarding the plan we were asked to check our luggage (free of charge). This wasn't really a request as it was explained to us due to a "weight" issue our bags would have to be checked in. My wife's bag along with approx 4 other bags was missing when we arrived in London. So after an hour delay in baggage we made our way to our relative's house. We received a phone call that same night to say the bag had been retrieved. This was Thursday night. The bag was finally delivered on the day we left, the Saturday. While she could borrow some clothes from our host, she was without several personal items, things she was planning to wear for a night out, pretty shoes, her makeup bag. We did not attempt to buy more items, as we thought the bag would be with us quickly. The case also had money it in, Sterling we had changed for the holiday. We would never normally but this in a suit case, but it was after all supposed to be hand luggage. The stress of whether the money was still there (which it was), coupled with the lack of clothes and sundries ruined what should have been a lovely short break. The flight was fine, cabin crew were all professional. This is not the problem. No where was in indicated that we may have to check in a bag (in this case, all of them) - and on top of that, RyanAir have still not responded to our complaint. They have asked for a number receipts, but as we explained in an email, as we were with family, we survived with spending too much money. What we did do, because my wife was feeling upset wearing someone else's clothes, was cancel a night out in a beautiful restaurant, because she just didn't feel up for it. Understandably. We have e-mailed, tweeted and of course rang. Just looking for a human to say, "wow, that sucks, I'm so sorry". Alas, that seems rather outside the realms of RyanAir Customer Service ethic.