Ryanair Reviews

Name: Ryanair
Rating: 2.31

2.3 Rating 102 Reviews

31 %

of reviewers recommend Ryanair

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2.3

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Ryanair 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

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“They told me I could change my ticket, but Ryanair does not do refunds or credits. I would give them a negative -5 star review if I could. These are the pirates of the sky and now after my last interaction with them. I will never fly Ryanair again. I don’t care if it costs me 3 or even 6 times their airfare to fly with anyone else. My mother in-law has had a major stroke. I have 8 days before I was going on a flight with Ryanair. I spent 45 min waiting for someone to attend to me on the chat (complete waste of my time). So I went to my booking to change the tickets to a later date. The charges to change is more than the tickets I purchased. £45 per flight per change and the difference in the airfare. Now to be clear. I was changing my flight from December 2024 this year to March 2025. It is absolutely criminal and I have had enough. I am sharing this everywhere I can to save others the robbery from rip off artist that is RyanAir.”

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Posted 1 month ago

“Someone left a review on another platform saying there were mice on their flight. The passenger felt them running around her feet and brushing against her ankles. Squeak, squeak! Hopefully they won't poop in your food. Squeak, Squeak, eeeek!”

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Posted 2 months ago

“The worst service ever! My sister and I bought priority lane with the child of the age of 2 and we were exited out if the lane..... Lack of knowledge this airline has!!!! Should be ashamed! I want my money back for the waste if priority which we were not even able to use!!!!! Disgraceeee”

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Posted 3 months ago

“Very poor, avoid flying Ryanair. Just built to charge you additional costs wherever possible. Worst airline I have flown with. Fly ball over the world, 2-3 times a year and Ryanair are by far the worst.”

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Posted 3 months ago

“It is a disgraceful how Ryanair discriminate disabled passengers with mobility problem I have travel from Budapest to London by Ryanair airlines. I have mobility issues so I use walking stick to walk and I unable to stand for long. Ryanair staff denied the boarding because I unable to stand and wait for the delayed flight for hours. I have been at the gate on time, sit front of the passport control desk for an hour. The Ryanair opened the gate, but there was no disabled sit provided after the passport control so I have sit front of the desk wait for arrive the delayed flight, and to the boarding to be start, because I am not able to stand and wait for hours. When the actual boarding started I walked to the passport control desk, but they did not let me board saying I was late. I told them I unable to stand and no disabled sit provided after the passport control, but the Ryanair staff was impolite and refusal to help. Eventually they refused my boarding and ordered me to go away. I told them I have hospital appointment next day, which is about my near future operation. The Ryanair staff ignored me, saying we did not care about your problem, we are in hurry, GO AWAY. I asked for police about this discrimination, and I already reported the issue to Budapest airport. Called several Ryanair phone number, but the Ryanair costumer services did not help. If I was able to talk someone, they told me I need to call other number which was out of service. In the end I called Budapest airport, they give me information and advice. I have to buy new ticket for the later flight cost £300. I have no extra budget for that, but I did not want to miss my Hospital appointment. I have to spend several extra hours at the airport my knee and hip were hurting very much because the long waiting. I extremely disappointed with the Ryanair policy which force disabled people suffer at the passport control gate because they do not bother to provide sit for disabled passengers after the gate. I am sure it is against the EU law. My concern some aviation officials do not care Ryanair airline discrimination policy will be effect all type of travel opportunity for disabled passengers. Today Ryanair use discriminating policy, next time another big carrier do the same, in the end disabled people has no chance to travel, because companies like Ryanair, do not want to provide the necessarily service for disabled passengers. Please respond and give me advice how, and where I can report this issue to the European legal service or ask for aviation investigation against the Ryanair discriminative boarding method policy. It is no point wasting time to make EU law, when companies like Ryanair ignore them.”

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Posted 3 months ago

“Never on time! Really never. Be ready to spend 1, 5 hours in overwhelmed airport because Ryanair never notifies you in advance. And then 30 minutes in a plane waiting to take off. Always the same trick to not to pay customers for waiting. Terrible terrible service, they don’t care about customers at all.”

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Posted 3 months ago

“Very helpful lady from customer service-Anna Baranowicz, sorted out my issue within few minutes! Great experience! Thank you”

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Posted 3 months ago

“Me my wife and my small baby, we all hold residence permit in U.K. It was just yesterday we along with my father-in-law and mother-in-law had returned from Turkey visit and they both hold 2 years U.K multiple visit visa. During arrival at Bristol Airport while checking passport the officer began asking questions about previous exit and entry date and then started blaming telling that my in laws were not abiding the visit visa rules / knowingly breaching them. When me and my wife tried to answer and explain our sayings, the officer did not listen and kept on blaming us. Then they said the head immigration officer will come to investigate about this matter. We were asked to wait in separate area. After 15 mins he(immigration officer) said there is nothing to worry and it’s all sorted and asked us to collect out luggage and leave. Seriously is this joke, they just wasted our 1 hour for nothing. If the immigration officer is not sure about the visa rules then please make sure to know them by all means. Our first time traveling from this airport was the worst experience ever . Learn to respect immigrants too. Please don’t repeat this and make others suffer like we did. Not really happy with immigration airport. Thumbs down👎”

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Posted 4 months ago

“I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM”

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Posted 4 months ago

“They don’t deserve one star. It should be zero. I had the worst experience with them. I only had a small bag and had no problems getting on the plane in the UK, no one said anything about the bag. Then when I was coming back from Berlin I was made to feel like a terrible person with two people bullying me, saying my bag was too large and demanding payment. This is despite the fact that they had already let people through with similar sized backpacks. I felt victimised as a solo female traveller and felt the only thing I could do was pay if I wanted to get home. The behaviour of the staff was appalling, and I wouldn’t recommend Ryanair to anyone. Sometimes it’s not about the money, it’s about customer service and decency, none of which I received from Ryanair in Berlin. If they provide good service it might be different matter but this is the worst service I’ve ever received.”

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Posted 4 months ago

“Can you ensure that you have measure tape when you bring your small bag to the plane?the box is getting smaller and actually the policy said that the bag must fit under the seat, not within this box!!!they are rubbing people so be aware!”

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Posted 4 months ago

“For the past month we have had the worst flight experience we have ever had in our lives after using your services. We had booking a flight from Athens to Santorini on 23.7.2024. The flight was at first delayed for 2 hours and then cancelled last minute. I absolutely needed to be at Santorini at 24.7 morning which practically forced me to book another flight by another company last minute (as you know last minute bookings are always more expensive). Had I known that i wouldn't fly with ryanair I would have booked the other flight well in advance and paid much less money. Ryanair is 100% responsible for the cost difference between the two ticket which was about 30€. Unfortunately my flight was approximately 9 hours after my ryanair original flight which forced me to stay at the airport for almost 11 hours total, since the cancellation was overnight and there were no metro services and also ryanair did not hold any responsibility regarding transfer services compensation which should be expected for an overnight cancellation. Moreover, I had to stay without food for 11 hours because ryanair did not hold any responsibility regarding food coupons either and airport food is rather expensive not to mention unavailable at said timeframe. I arrived to Santorini 9 hours later that i had anticipated and planned and also hungry and with 0 hours of sleep, my mood was practically ruined and I ended up wasted half the first day of my trip trying to take some rest and relax after your terrible services for which no one at the airport would neither take responsibility nor explain. Not only was my trip ruined but my terrible experience continues even a month later, since I had made several attempts to get refund for at least the ticket price (which is the absolute bare minimum a respectable company would provide refund for). The refund application form was not working and giving us a different non sense excuse every time (for example the customers name is not right, the flight was not cancelled, we have received a big amount of applications and cant help you at the moment etc.). After a whole month of trying we contacted the chatbot who gave us a different link for another application form and told us that the link we were using (that we had found on the no-reply emails your ryanair was sending us) was wrong. We took a last shot to reapply for a refund and the final response was that the cancellation was not ryanair's fault or responsibility thus we are not entitled to a refund. Overall 100% horrible experience, I could spend hours callin ryanair every name in the book since it not only ruining my mood for a much anticipated trip but also made the refund process so complicated and after all impossible. Cancelling a flight is one thing, however taking 0 responsibility over it and providing 0 refund to the customers that trusted your "company" is another. If ryanair is not responsible for my horrible experience that is still haunting me a month later, I need to know who is and get my money back, since my time or patience are non refundable.”

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Posted 4 months ago

“****con Artists***** W.T.F but W.T.F Zero flight information Zero fast track when you pay for it Zero Priority boarding W.T.F Absolutely disgusting that these airlines get away with charging for extras they clearly DO NOT honour. What can be done.... Nothing Shut up and continue accepting everything Summary Third party airline traffic monitoring websites know before ryanair. Update passengers, give them the experience they are paying for. Give me a shout when you decide to take responsibility and i will show you how to make things better. #garystribe #ryanair”

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Posted 4 months ago

“Fraudsters in suit. If you wanna shed hot tears, book with them and trust them”

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Posted 5 months ago

“First of all they delayed my flight over 3 hey, and I missed my connection train because of them. Secondly, no customer care or service to talk to. Then they say my extra baggage for which I paid didn't fit the size (it didn't fir by 2 mm) yet they charge 70€. On inbound flight they didn't care, in outbound flight they scammed me. And in another flight of my friend they lost his baggage and he had to buy all things again for his trip and his bag was returned after 3 weeks. Overall it's a scam airlines.”

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Posted 5 months ago

“Extremely disrespectful boarding personnel for Milano Bucharest flight-28.07.2024. Strongly recommend a people skill training. I recommend this company to be avoided until a huge increase in staff set of skills.”

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Posted 5 months ago

“I could not check in on the app because their app was not working. Then I had to pay 100 euros!!! Ridiculous!!”

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Posted 5 months ago

“Shame you can’t give zero or negative stars. Ripped off on the booking charges where it didn’t let you take the seats that you’d already paid for. Made me pay for them a second time. Only realised after completing the booking. Tried to call to resolve - their phone lines don’t work. Chat team rude and unhelpful. Made complaint. Ignored and closed with canned responses. Don’t have a complaints process. Then going through the airport was horrible experience. No information on flight. Ended up stood on runway by plane for half an hour with no updates, no apology. Rude stewards when we got on the plane - one of them barging past the others in the aisle. Horrible to watch. Then got asked to move backwards to the seats we had been double charged for because the plane wasn’t balanced. Total joke.”

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Posted 5 months ago

“I have to say I was pleasantly surprised on a a flight from Dublin to Gran canaria. It qas one of the warmest staff I ever seen Obviously like their job and are very good at it. Fr94 Particularly wonderful was Alicja Kumlewska. She went over and beyond The best stewardess so very friendly accommodating and the whole staff were great on a hectic day July 19th. Actually the flight was great all around.. Definitely keep her she's terrific.”

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Posted 5 months ago

“Horrible horrible customer service, unhelpful people, rude…..disgusting… never again Ryanair Do not travel with them. Waste of money, your patience will wear out with them…they will waste your time so you can miss check in and will make you pay half your ticket extra in order to let you board the plane. They yell at you and bully you like you’re a one year old when they’re the ones without any training or human respect. We were yelled at on the phone and in person and it’s disgusting the respect they lack for a 50 year old woman. Absolutely insane behavior and made my daughter experience extreme emotional stress and physical pain. Disgusting.”

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Posted 6 months ago

Ryanair is rated 2.3 based on 102 reviews