“ecommend Ryanair
I would not recommend Ryanair. Considering I flew out from a muslim country I would of thought they would of at least had some vegetarian food available .That was not the case. Everything on the menu was meat and not halal (bacon and non halal chicken).The only thing they had was vegan lasagne and snack which if you don't like it or allergic you have to go hungry !!.The only other thing you can do is buy snacks which is very expensive I bought 3 snacks for £9 .Very poor service”
“It's cheap, reasonably punctual and little worse than the other budget airlines if all goes well. Yes the baggage policy is messy but it is fathomable and yes priority boarding just means you are first on the bus from there on it is, of course, a bunfight.
When it goes wrong, that's when you see their true colours.They don't give a damn. We booked Alicante from East mids. Despite Ryanair having nearly 10 hours notice that Alicante was closed they told us in the boarding line that we were going to Murcia. Just to make sure we had no time to cancel, no time to make arrangements for pick up or car collection. Yet they did have time to remind me to book car hire and hotels through them. Let's face it if there was a choice none of us would use Ryanair but mostly there isn't so there you are.”
“Whatever you do, don’t use this company!
Just back from a reasonable break at Lake Iseo with a decent hotel and excellent weather but, unfortunately, the holiday company used Ryanair. Original flight time was given as a mid-morning flight from Edinburgh arriving Bergamo early afternoon but, lo and behold, this was revised to a 20:35 departure which,one way and another, entailed arriving at our destination hotel at 01:45 the following morning!
What a great start to our holiday - thank’s very much Ryanair, won’t be using you again!”
“We were on the flight from Riga to Manchester and, comparing to other flights with this company we have had recently, the service was not up to it's standards. The plane was dirty, there were biscuits and sweet wrapping papers under the seats and the service provided ordering hot meals was not polite at all, if anything, lady was quite rude taking the order. We then had to wait long for the hot meals and the kids meal didn't come together with the adult ones, turned out they had forgotten about it. So there were two options- either our child had to wait whilst we were having our meals or we had to wait when child meal will be ready and eat ours cold. Not the best service we have had and, probably, taking into consideration their new seat policy, not the cheap aviocompany they once were either”
“Their New Seating Policy is a bit of a bind . You pick you own seat, and pay for it, your friends sit elsewhere.He has to get some cash into the till,to pay for his Pilots pay rise. On the other hand he has a first class fleet of aircraft. Staff are pleasant with a lot of duties to look after ,they earn their wages.The fares are good value,that’s what it’s all about ,”
“Pre-booked seats and priority boarding. Outbound flight was good. Return flight there was no priority boarding; ended up having to store hand luggage at the other end of the aircraft and therefore was the last to disembark. What a waste of time and money.”
“Arriving at Palma at 6:00 am for a flight at 7:45, we were kept for 35 minutes at the checkin desk and the Ryan Air offices just printing 3 boarding passes. The place was chaotic. There was a queue of around 20 people all requiring a printed boarding pass with 1 staff on the checkin desk, 1 staff in the office. People were running from desk to office clutching bits of paper. To cap it off, at the departure lounge having practically run through security to make the gate on time, I found my wallet, car keys, house keys had somehow fell from the security gate basket. I had no time to go back to ask if they were handed in at security. The staff on the gate would not even call security for me to inquire. Once back in the UK, I contacted Ryan Air and the security operator Swisscom only to be given a phone number that was constantly ringing out. Some service.”
“Unfortunately they didn t make me happy.
I was charged twice for changing a seat, i tried 3-4 different ways of getting a refund but noone bothered to help me.
Their flight attendants are also pretty unprofessional.”
“Everything was great apart from the attitude of the staff at check in , when I asked if I didn't check in a bag was I able to get a refund for paid for baggage , she laughed in my face and told me not be so ridiculous ...... Simple question , then she went on to tell me she didn't actually know and phone customer services which she didn't know the number for ...... Lovey start to a weekend break for my birthday”
“Myself and wife and 5 year old daughter visited relatives in November 2015. Traveling from Dublin to London.
Flew with Ryanair.
As we were staying with family and only going for a few days we decided to travel with carry on luggage only.
Just as we were boarding the plan we were asked to check our luggage (free of charge). This wasn't really a request as it was explained to us due to a "weight" issue our bags would have to be checked in.
My wife's bag along with approx 4 other bags was missing when we arrived in London. So after an hour delay in baggage we made our way to our relative's house.
We received a phone call that same night to say the bag had been retrieved. This was Thursday night.
The bag was finally delivered on the day we left, the Saturday.
While she could borrow some clothes from our host, she was without several personal items, things she was planning to wear for a night out, pretty shoes, her makeup bag.
We did not attempt to buy more items, as we thought the bag would be with us quickly. The case also had money it in, Sterling we had changed for the holiday. We would never normally but this in a suit case, but it was after all supposed to be hand luggage.
The stress of whether the money was still there (which it was), coupled with the lack of clothes and sundries ruined what should have been a lovely short break.
The flight was fine, cabin crew were all professional. This is not the problem.
No where was in indicated that we may have to check in a bag (in this case, all of them) - and on top of that, RyanAir have still not responded to our complaint.
They have asked for a number receipts, but as we explained in an email, as we were with family, we survived with spending too much money.
What we did do, because my wife was feeling upset wearing someone else's clothes, was cancel a night out in a beautiful restaurant, because she just didn't feel up for it. Understandably.
We have e-mailed, tweeted and of course rang. Just looking for a human to say, "wow, that sucks, I'm so sorry". Alas, that seems rather outside the realms of RyanAir Customer Service ethic.”
