“This is the worst company ever when dealing with customers. Their fees for changing flights dates or name details for the flights are more expensive than the flight itself, on top of that you can't even cancel your flight, what sort of company does that nowadays. They are s***e so think twice before travelling with them, at first impression they are cheap but when it comes to small things they will charge the customer a fortune.”
“A word of warning: NO!
Ryanair is terrible in my experience. Let me explain.
We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.
I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.
Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.
I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.
I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.
I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!”
“Avoid this airline at all cost! Almost every flight delayed! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight! Most Delays caused by technical issues. Old and very tight planes. No space for legs. After flight being delayed for over 3 hours we have been provided a vouchers for 4€ each. The cheapest sandwich on this airport cost 7€. What would happened if someone doesn't have any money? Won't be able to use this voucher at all because is simply not enough to buy anything! Staff very rude. Disgusting experience every time. UNABLE TO PAY BY CASH. I will never use this airline again and do not recommend it to anyone!”
“Appalling experience with this company. They had a software glitch and my surname was not visible on the boarding pass and all they said was that I had to pay £115 to change my name on the plane ticket, even though it wasn't my fault.”
“A very poor service at the desk, we came early to the airport but couldn’t check in through the website! We are 6 and the website logs us out after 15 minutes, there were too many requested information so we had to pay 330 € extra for not checking in 2 HOURS before flight!!!!
This is so ridiculous, BTW they didn’t give us a refund..”
“With Ryanair NEVER, NEVER, NEVER again!!!! I have flown with countless low-cost airlines around the world, and Ryanair the worst. Please, take note!!! NEVER, NEVER, NEVER again”
“I bought a return ticket to travel to France on the 4 th which they cancelled due to the current issue.
They won’t refund my ticket but keep pushing for a voucher which o am not interested in . I have checked my legal rights and they should have paid me back within 7 days..
I can understand it may be difficult to follow this due to the pressure they must be under at present but their lack of communication , the fact that they aren’t able to give you an email address to communicate
( but a very small robotic box to stress a few points) is unacceptable.
Ryanair is such an unprofessional and unapproachable company .
I have had other issues with them in the past .”
“Booked flights to Spain with Ryanair for 3rd May, flights have been cancelled by Ryanair for obvious reasons yet they are refusing to pay a refund, only if you do not use it within over 1 year will you be able to ask for a refund.
This is breaking the current law that says they have to give you a refund.
I would rather swim the English channel (and i'm not a great swimmer) than use Ryanair again.”
“Ryanair is the worst company I have ever bought anything from. They lie, are rude, ignore complaints, their customer service is shocking, their staff are unhelpful in terminals (this assumes there are even staff there at all).
I was refused boarding onto a flight I was waiting for, presumably as it was full. Nobody helped me, no help was offered and Ryanair just sent a patronising letter about the need to get to an airport on time in response to my detailed letter about the problem which they seem happy to ignore.
Terrible company and worth paying up tp 20% more to fly with a better one for me in future!!!”
