“Despite their many, many inevitable problems the company continues to provide a cost effective means of transport from country to country. Utterly charming , flexible cabin staff who can never do enough to help travellers. Long may the company last.”
“Ryanair is the worst company I have ever bought anything from. They lie, are rude, ignore complaints, their customer service is shocking, their staff are unhelpful in terminals (this assumes there are even staff there at all).
I was refused boarding onto a flight I was waiting for, presumably as it was full. Nobody helped me, no help was offered and Ryanair just sent a patronising letter about the need to get to an airport on time in response to my detailed letter about the problem which they seem happy to ignore.
Terrible company and worth paying up tp 20% more to fly with a better one for me in future!!!”
“Pre-booked seats and priority boarding. Outbound flight was good. Return flight there was no priority boarding; ended up having to store hand luggage at the other end of the aircraft and therefore was the last to disembark. What a waste of time and money.”
“Speedy security clearance, well worth the extra payment, as no waiting in long queue, just showed your passport then walked straight to where u put your belonging in tray to get X-rayed. Excellent would purchase again for future flights.”
“Could not believe what a great deal we got on their website
Held out until 3 days before travelling and got a VW Polo, with AC for £10.00 a day
Now you are thinking we travelled at a less busy time
Well no, we travelled out on the 16/07/2017 to Faro Portugal”
“Arriving at Palma at 6:00 am for a flight at 7:45, we were kept for 35 minutes at the checkin desk and the Ryan Air offices just printing 3 boarding passes. The place was chaotic. There was a queue of around 20 people all requiring a printed boarding pass with 1 staff on the checkin desk, 1 staff in the office. People were running from desk to office clutching bits of paper. To cap it off, at the departure lounge having practically run through security to make the gate on time, I found my wallet, car keys, house keys had somehow fell from the security gate basket. I had no time to go back to ask if they were handed in at security. The staff on the gate would not even call security for me to inquire. Once back in the UK, I contacted Ryan Air and the security operator Swisscom only to be given a phone number that was constantly ringing out. Some service.”
“Unfortunately they didn t make me happy.
I was charged twice for changing a seat, i tried 3-4 different ways of getting a refund but noone bothered to help me.
Their flight attendants are also pretty unprofessional.”
“My daughter booked a family holiday whigh included myself and my husband. She put our Christian names down incorrectly (not how they appear on our passports). When I realised I expected problems and charges. One phone call to ryanair's helpline and all was rectified very quickly for €10.00. Very helpful.”
“First time flying alone with children. Ryan Air flight attendants were really friendly and helpful. They made the return journey comfortable. Would recommend them and fly with this airline again”
“Extremely poor service, staff are horribly impolite, the airliner sucks out the money by thousands of rules and regulations. Once I paid ~£35 for only half a kg extra weight for my hand luggage. I told them that look, if I take this book out, it will be in the limits, and they said "no, it is not possible... if you don't pay now, I'm going to close the gate and you'll miss your flight... I'm going to press this enter button and you cannot take your flight anymore... pay now or no flight".”
“Ryanair ripped us and other travellers off at Krakow airport . they said that you should check in at least 2 hours before which I did , and then they charged me £90 for the seats I had already paid for .because I was late ( which I wasn't ) when I sent them an email requesting a refund , all they sent me back was a pre prepared email reminding me of small print on terms and conditions . which I disagree with . they couldn't even bother replying in person . no wonder they are cheap flights they make up their profit with rip offs ! the flight was filled with drunk passengers and Ryanair did not even bother questioning them , in fact one person had to be helped onto the plane by other drunk people !! the seats were dirty and the crew asked us to clean them ! I fly every week on business or leisure , and they will lose out more than me . because I , my company and clients will not use them again . if you are thinking of booking be very aware , in fact don't .”
