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Ryanair Reviews

2.3 Rating 106 Reviews
31 %
of reviewers recommend Ryanair
2.3
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat

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Ryanair 1 star review on 29th November 2024
Anonymous
Ryanair 1 star review on 23rd May 2024
Martin
Ryanair 1 star review on 23rd November 2023
Jamshid Heydari
Ryanair 1 star review on 27th May 2021
Chrysamtho
Anonymous
Anonymous  // 01/01/2019
Good response when I finally got through to customer care ...who were very helpful the only negative was flying from Barcelona to Dublin yest we had to wait for stairs. Not good enough for tourists coming into Ireland onward travelling. And I flew Stansted to Santiago de Compostella a few weeks ago and the same experience we had to wait on board while another flight disembarked very unfair
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Posted 9 years ago
Myself and wife and 5 year old daughter visited relatives in November 2015. Traveling from Dublin to London. Flew with Ryanair. As we were staying with family and only going for a few days we decided to travel with carry on luggage only. Just as we were boarding the plan we were asked to check our luggage (free of charge). This wasn't really a request as it was explained to us due to a "weight" issue our bags would have to be checked in. My wife's bag along with approx 4 other bags was missing when we arrived in London. So after an hour delay in baggage we made our way to our relative's house. We received a phone call that same night to say the bag had been retrieved. This was Thursday night. The bag was finally delivered on the day we left, the Saturday. While she could borrow some clothes from our host, she was without several personal items, things she was planning to wear for a night out, pretty shoes, her makeup bag. We did not attempt to buy more items, as we thought the bag would be with us quickly. The case also had money it in, Sterling we had changed for the holiday. We would never normally but this in a suit case, but it was after all supposed to be hand luggage. The stress of whether the money was still there (which it was), coupled with the lack of clothes and sundries ruined what should have been a lovely short break. The flight was fine, cabin crew were all professional. This is not the problem. No where was in indicated that we may have to check in a bag (in this case, all of them) - and on top of that, RyanAir have still not responded to our complaint. They have asked for a number receipts, but as we explained in an email, as we were with family, we survived with spending too much money. What we did do, because my wife was feeling upset wearing someone else's clothes, was cancel a night out in a beautiful restaurant, because she just didn't feel up for it. Understandably. We have e-mailed, tweeted and of course rang. Just looking for a human to say, "wow, that sucks, I'm so sorry". Alas, that seems rather outside the realms of RyanAir Customer Service ethic.
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Posted 9 years ago
Ryanair is an amazing company! They are so cheap but don't compromise on quality, and I seriously recommend. I have been to Edinburgh for just £20 both ways, and to other europe destinations, like Limoges
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Posted 9 years ago
Back in December, I bought a 2 way ticket from Ryanair(60euros) for the 15/01 from a friend to visit me, this week my friend informed me that from personal motives she couldn't come and see me so I invited my Dad to come down and use the ticket since it was paid, when I contacted the customer services, they informed me that they have a standard price of 110euros/pound to change the name, so almost the double of the price of the ticket price, this was definitely my first and last time I go though Ryanair to fly. No point saying that the ticket that I bought will not be used and it was money literally to the bin.
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Posted 9 years ago
hey ryanair, u have the best customer service that i have experienced in my life!
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Posted 11 years ago
Brilliant service on a flight from Cork to Stanstead while travelling with my 10 month old. Staff were charming and very helpful.
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Posted 12 years ago
Ryanair is rated 2.3 based on 106 reviews