Everything! I ordered a size 10 coat,received a 16! Contacted for an exchange along with some trousers that did not fit. I confirmed my order had been sent back and was told my correct order would be sent on Monday. By Thursday I received an email to say the jeans were no longer available, so I confirmed I would still like the coat but a refund for the jeans. By Friday my whole order has been refunded. Totally not what I'd asked for. Beyond infuriating.
3 months ago
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