Shortly after placing my order I realised I had ordered the wrong thing. I sent them three emails over the next two days asking them to cancel the order. They ignored these and dispatched the order. They then wouldn't provide a return label even though it was their fault that I had to return it. I paid to return it. When they received my return they didn't issue a full refund. The retained the original postage that I had paid! This is illegal. Under UK distance rules, they have to also refund the original postage. I have sent them another complaint but I don't seem to be getting any response now. Now I am out of pocket two postages. One because of their incompetence and the other due to their illegal practices. Criminals. They should be shut down. Avoid at all costs.