Awful and rude customer service, obnoxious staff. boots ordered for my daughter last week were due for delivery on Tuesday. instead of knocking a neighbour or leaving the parcel in a safe place they took the package back. We then had to go on to an automated service in order to have them delivered once again leaving them in a safe place. 2 days later and no boots, I called them once again. I was advised by the arrogant customer service agent that the boots were delivered today at 11.24am and had been left behind the red door. This red door is a communal area through which 4 -5 different terraced houses can be accessed. Once advised of this she explained that she would contact the courier and have them uplifted and call me back. They didn't even think to go through the close and out the other side to my back garden or to know on both sets of neighbours which are retired, they left them in a close??? 3 hours later and no call. I rang back and got the same upstart as before. she advised me the courier would be back tomorrow to collect the boots!! I asked if they are not there when I get home he will have nothing to collect, bit pointless really, she sighed and told me that they would open a case with the courier company would have to investigate. This can take a further 48 hours and they would call me back. The result if found negligent, they will either refund or send new boots out via the same company 🤦‍♀️🤦‍♀️. To be honest the main fault lies with the courier company however I am disgusted with the Ill mannered and supercilious attitude when dealing with Rydale. This is my first ever order with them and I can assure you it will be my last. So as expected my husband has arrived home... and surprise surprise NO BOOTS, No package in the communal area. I am now over a week in, £55 down and no boots... with no refund in sight till an investiagtion is complete!! AVOID!!!