What an atrocious way to treat a customer. • Allerton boots arrived late September. I was thrilled. This had taken 1 month. Saw Rydale at the Dunster Show, chose the boots (they didn’t have my size), Howarths were not going to be in stock, so chose ALLERTON. • Wore them once: 2 teeth fell out of the zip • Sent pics of damage to Melissa as requested 30.09.19 • 02.10.19 Melissa said she would send a return slip. • She arranged Friday, Oct. 4 – then cancel – failed to book the courier • She asked me for another day. I said Monday, Oct. 7th • She failed again and asked for another day. She said she had too many emails to read (!!??). Isn’t this her job? – to take orders etc. • I said Friday, Oct. 11th. • Finally, on Octo. 8th she sent the return slip • We were all here all day waiting on Octo. 11th. They never came (I called her at the end of the day, she said they would come up to 8pm at night.). They never came. • Sat. Oct. 12th, they never came. • Mon. Oct. 14th, finally came, claiming they had come before. • Anna/ Melissa had promised me that there was a pr of size 8 slim fit for me and that they would send them the minute the faulty ones were collected (NOT RECEIVED). They said, they were notified immediately upon collection and the next pr would eb sent out. • Anna now claims none of this was true, they were never notified and that there was not a pr for me • I called Anna yesterday to be told there are no more size 8s and none until the New Year. • Asked to speak to her supervisor – she is her supervisor. Oh dear. Asked to talk to you. No call yet received • Went on your website today and saw I could order a pr of size 8 slim fir Allerton. Called first. • Spoke to Lauren. She said the system was showing 1pr, she would go and look and call me back in 20mins. • 30mins later, no call. No call all day • Am email arrived later today, 221019. No boots etc. “You call us to get your money back” (no offer of calling me), a misspelled homophone (manner/manor) and unsigned. Can’t get much worse. Interesting way to nurture valuable clients and run a company.