First and last purchasing experience with this company. One star is for the product, which to be fair appears to be okay, that is provided the driver doesn't tell you he'll carefully slide the goods under the gate (when he knows they won't fit) but instead launches them over the gate, breaking the barbed wire on top and damaging the goods and then say you TOLD him to launch them over the gate - how many people buy expensive goods and then tell the courier/driver to launch them over an 8 foot gate? The reason no one was available to take the delivery is that the driver was supposed to call ahead an hour before delivery but failed to do this. Then you get the pleasure of the office - firstly the person who took the order apparently doesn't work in sales but was available all the time on the phone until I tried to get to the bottom of what had gone on and then he was suddenly on leave/in a meeting etc. Then Phil who was doing a very half hearted job of trying to find out what had happened said that (because I had photos to back up what I was saying) he would speak to the original guy when he got back from leave tomorrow and get back to me. He didn't so the next day I called him - they always want to know who is calling and from what company, most likely to give a warning to the person you want to speak to so they can say that they're busy on a call or in a meeting and will call you back, which they don't do. So basically, while they're taking your money, they're great, but if anything goes wrong - you won't hear back from them. While trying to sort out the issue with the delivery I asked why nearly a week later I'd not received my invoice. Apparently the system was having an issue with my invoice (only my invoice was clarified) to which I asked for it to be emailed over so I could get my accounts done. I was told that it takes 48 hours to produce an invoice and I should hopefully have it in two days time which is when I needed it by. When I said I wasn't happy I was told 'I don't appreciate the tone of your voice' - I don't shout at people, there is absolutely no point, especially when dealing with a company like this - what he didn't appreciate was the fact I wasn't taking what he said and explained that I needed it to complete my accounts. I'm not sure who verifies these reviews - I'm assuming it's Safe Fence themselves because if you look down the list, if you put a low score you are a Verified Reviewer, but if you give them five stars, then you are a Verified Buyer - so apparently I didn't buy anything, I only put out a review - invoice available as proof if anyone needs to see it.