Do not trust this company. Ordered £272 of goods on 6th February with a 3 to 5 day delivery; didn't arrive. After ten working days I contacted the company. Product was out of stock with the manufacturer, due 6th March, which was too late, so I asked for order to be cancelled and a was told a refund would be processed immediately. Several days later the refund had not come through so I called back and was told the refund would be processed that day and I should receive within 5 working days. Today I called the accounts team to ask why the refund hadn't been made and was told I would have to send an email with the details, that they would look into it and then process the payment. Absolutely disgusted with this behaviour. Not a trust-worthy company. If they can't deliver the goods, they shouldn't keep the customer's money!