Carly BARTLETT
Terrible service so far. I placed a £700 residential order on Wednesday November 21st for 3-10 working day delivery. I received a paypal confirmation but no email confirmation. On Monday November 26th I called to check the order was confirmed and asked for email to be sent. I was told the order was confirmed but would take 10 working days to be delivered. I gave my email address and was assured a confirmation email would be sent immediately. On Friday November 30th (7 working days post ordering) I still had not received any email confirmation or any indication when my goods would be delivered. I called again and after being placed on hold was told that my goods would be delivered by Wednesday December 5th at the latest. On Monday December 3rd I called and again asked for email confirmation and date of delivery. ONCE AGAIN I WAS ASSURED MY GOOD WOULD BE DELIVERED BY WEDNESDAY DECEMBER 5th. By 3pm on Tuesday December 4th I had still not received any further information regarding my delivery. Once again I called Safe Fence, after being placed on hold for almost 10 minutes I was told that actually there was no way they could get my goods delivered before Friday December 14th. This is incredibly frustrating, I have tradesmen who have scheduled there time around Safe Fence's repeat assurances. Safe Fence can give no reason why I have been giving such misinformation on three separate occasions. Andy whom I spoke with today is now undertaking an investigation, the outcome of which I will add on here as soon as I hear back (I have been assured this will be within 24 hours)
2 years ago
Read Safe Fence Reviews
Safe Fence has a 4.63 average rating from 254 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial