Terrible service so far. I placed a £700 residential order on Wednesday November 21st for 3-10 working day delivery. I received a paypal confirmation but no email confirmation. On Monday November 26th I called to check the order was confirmed and asked for email to be sent. I was told the order was confirmed but would take 10 working days to be delivered. I gave my email address and was assured a confirmation email would be sent immediately. On Friday November 30th (7 working days post ordering) I still had not received any email confirmation or any indication when my goods would be delivered. I called again and after being placed on hold was told that my goods would be delivered by Wednesday December 5th at the latest. On Monday December 3rd I called and again asked for email confirmation and date of delivery. ONCE AGAIN I WAS ASSURED MY GOOD WOULD BE DELIVERED BY WEDNESDAY DECEMBER 5th. By 3pm on Tuesday December 4th I had still not received any further information regarding my delivery. Once again I called Safe Fence, after being placed on hold for almost 10 minutes I was told that actually there was no way they could get my goods delivered before Friday December 14th. This is incredibly frustrating, I have tradesmen who have scheduled there time around Safe Fence's repeat assurances. Safe Fence can give no reason why I have been giving such misinformation on three separate occasions. Andy whom I spoke with today is now undertaking an investigation, the outcome of which I will add on here as soon as I hear back (I have been assured this will be within 24 hours)
3 years ago
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Safe Fence has a 4.55 average rating from 284 reviews

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