Christine Oddy
I had an issue with this company but the aftercare service have made up for the mistakes with the order and delivery - I have been contacted by the MD who apologised and sorted out the refund and assured me that if I have any problems in future he will would be happy to be involved. I have changed the star rating from 1(very poor) to 5 because the lengths they have gone to to resolve the original issues. From a truly poor start to a very happy outcome. Original issues I ordered 10 road side barriers from this company and because I needed them urgently paid over £80 for next day delivery. Next day NO DELIVERY - following day NO DELIVERY so contacted them. The person I spoke to was very apologetic and blamed the courier and then put me onto another fella who promised to look into the issue, check delivery and call me back. Day 3 - still NO Delivery and NO Call back. So I rang them again was told that courier said they had delivered which was rubbish and they knew this and so I was promised once again to get next day delivery being Friday day 4. Day 4 still NO Delivery - by this time I am asking to be credited for the next day delivery and tempted to cancel the whole order but was promised they would be with us Monday. They also sent an email apologising and offered a £50 of our next order. Guess what MONDAY day 8 (counting weekend) day 5 if not still NO DELIVERY. I am on the phone again DAY 9 or 6 (whatever!!) they turned up - all mucky from being stored outside but not a problem. Got in touch with the Manager about the credit to be offered £10.50 as he was still charging a delivery charge of £69.99 and the voucher I was offered was only redeemable on an order of £500 or over.
2 years ago
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Safe Fence has a 4.5 average rating from 289 reviews

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