After a minor accident, I was grateful to find that this repair service was available. To ensure that I was following the right procedures, I called Safety Restore to confirm order of operations prior to paying and shipping my items, and the employee gave me a code for free shipping. I paid for the services the same day that I shipped the items for repair; however, after eight days, I had not received any communications about my items being received, repaired, or then shipped. I utilized their online account services to keep up with my order, but it didn’t provide much useful information. I called Safety Restore to find out more information. The employee was willing to help but could give me no more information. So I tracked my order with the tracking number from the post office. It was then that I found out that my order had been shipped unnecessarily to the wrong distributing location. My order was corrected and arrived at Safety Restore the next day. From the time that my order was received, I did not receive my order back to my home for another seven days. I receive emails regarding shipping arrival and departure. Safety Restore provided the services that I paid for but not in 24 hours as they advertise. Finally, I had to call them after reinstalling the airbag module in my car, only to find out that I had paid for a service that is ineffective unless you have already replaced the airbags. They did, however, tell me that the airbag module is on a lifetime guarantee and that they will fix it at a later time if I so desire.