I sent my belt in on an old 2000 Acura just before Christmas 2018. I decided to use them after interacting with one of their chat folks who clearly knew the product and processes; not some "rent a chat" person. My package arrived on Christmas Eve and I have the rebuilt and refurbished belt and mechanisam back two days after Christmas. From the time it arrived, was in process of being restored and was shipped back I received notifications from them at each step in the process. For the important part, the rebuild was excellent and literally as good as new. I will definitely use them again in the future for any need where they provide the service and highly recommend them.